- Report: #1149119
Complaint Review: ESPECIALLY YOURS - South Easton, MA Select State/Province
Reported By:
Discouraged -
Greensboro, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
ESPECIALLY YOURS
South Easton, MA, 02375 Select State/Province, USA
Phone:
1-800-939-9447
Web:
www.especiallyYours.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ESPECIALLY YOURS CHEATED South Easton, MA MA
The last week of April I ordered 2 wigs from Expecially Yours, and had anticipated order some other things after I received the wigs. after about a week, I called the company to check on the status of my order, to see if it had been received.
During my first call I talked with a woman who verified my mailing address where I had lived several years ago. I then told her that was not the correct address and I gave her my present address and I asked that the wrong address be deleted from my file.
I was assured that the previous address had been removed, so I waited to receive my order. I called a couple days later and was told my order was in the process of being shipped out. I verified the address again, and i was told my current address is where my order was being shipped and i should receive it in a few days. I waited, and waited, this time when I called, I was told that my order had be delivered on 5/19/14.
I checked with my apartment office, which is where any packages are left that cannot fit in the mailbox, and there was nothing for me. I waited a couple more days, and still nothing. I checked with the post office, and I gave them the tracking number, and they showed my package had been delivered to my previous address.
I went to my previous address 2 times, and was told they put my package back in the mail. The post office never had any record of any return, so they stole my order.
I told Especially Yours all of this, because it was their fault for sending my package to the wrong address that it was stolen by the current residents.
Especially Yours refused to give me my money back, and they refused to send me a duplicate order to my present address. I am out of over $50 (+shipping and handling) and they refuse to help me.
I do not recommend anyone to deal with this company because they have bad business practices.
