- Report: #1373221
Complaint Review: Estes Express Lines - Richmond, Virginia
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Estes Express Lines
3901 West Broad Street Richmond,, 23230 Virginia, USA
Phone:
4049512033
Web:
https://www.estes-express.com
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Estes Express Lines, Estes Shipping, On 4 /24/2017 I shipped a order from Walmart liquidation company of new electronics 323 items. Richmond, Virginia
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On 4 /24/2017 I shipped a order from Walmart liquidation company of new electronics 323 items. I booked Estes because I actually had a positive experience with them when Costco another company we buy from used them to ship our order. That shipment went perfect so I booked them when it came time to ship Walmart. I choose Estes over my usual shipping company even though they were 40% more expensive. I was willing to pay the extra for the service unfortunately I recieved worst service than when I used the cheaper alternative Central. When I booked Estes I left simple but clear instructions to not to tamper with the shipments plastic under any circumstances. Unfortunately the instructions were not followed not only was the plastic tampered with the shipment was rearranged for some reason? See attached pictures of the BOL from Estes showing the instructions about the plastic. Also see attached pictures showing the state of the shipment when I recieved it and the state of the shipment from Estes Memphis location taken by their cameras. To make matters worst when the driver showed there was a printer on top not showing in the pictures on top that hit the top of the overhead door and fell off and shattered and damage the printer, the model Canon pixma Mx490. The driver noted that he dropped the unit on the BOL. However when I tried to note the plastic had been tampered with against the directions left byou me on the BOL the driver told me I could not write anything on the BOL that it was against company policy and he would get fired ( see the top of the BOL where I was writing the note about the security plastic I only got the word security and was stopped) I explained to him that I must note for Walmart to do their research if there is an issue or they will not do anything. He told sorry but I cant. At this point Im very upset because I never heard of such a thing. It seemed like a cover up or bad customer service at the very least.. It'seems obvious that Estes cheery picks and steals from customer shipments.
