- Report: #134086
Complaint Review: ESURANCE.COM - San Francisco California
-
Author Confirmed
Why?
ESURANCE.COM
esurance.com San Francisco, 94611 California, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ESURANCE.COMESURANCE.COM CLUELESS, DISORGANIZED, RAISES PREMIUM AT WILL... San Francisco California
After Progressive started going amok in debiting my checking account three times in one month, I had made up my mind that I would try another company at the end of the policy term, after almost four years with Progressive. I did a little comparison shopping and got what I thought was a great rate from Esurance.com.
I did the online application, got locked in a rate slightly higher than the one quoted, due to a minor accident ($600 damage)..the only one between my husband and myself in a combined 50 years of driving experience. They then said it was "above the threshold" and raised the premium $55. Not really a big deal, other than the paid claim from Progressive was far less than reported to Esurance, of which I provided written documentation. Of course, I'm still waiting for the downward adjustment.
To add insult to injury, they send me emails demanding that I send them proof of prior insurance. I faxed the Declarations Page to them several times, as well as sending it to them via USPS Priority Mail with delivery confirmation. Today, I get a notice that they have raised our premium $220 for not providing proof of prior insurance. Never mind I have documentation that they received it. The only response I get via email are canned answers.
I have as of today, faxed the documentation to the California Insurance Commissioner's office. Perhaps they can "assist" Esurance in finding and/or comprehending the information submitted. Needless to say, I will be taking my business elsewhere.
Sherri
Piedmont, California
U.S.A.
I did the online application, got locked in a rate slightly higher than the one quoted, due to a minor accident ($600 damage)..the only one between my husband and myself in a combined 50 years of driving experience. They then said it was "above the threshold" and raised the premium $55. Not really a big deal, other than the paid claim from Progressive was far less than reported to Esurance, of which I provided written documentation. Of course, I'm still waiting for the downward adjustment.
To add insult to injury, they send me emails demanding that I send them proof of prior insurance. I faxed the Declarations Page to them several times, as well as sending it to them via USPS Priority Mail with delivery confirmation. Today, I get a notice that they have raised our premium $220 for not providing proof of prior insurance. Never mind I have documentation that they received it. The only response I get via email are canned answers.
I have as of today, faxed the documentation to the California Insurance Commissioner's office. Perhaps they can "assist" Esurance in finding and/or comprehending the information submitted. Needless to say, I will be taking my business elsewhere.
Sherri
Piedmont, California
U.S.A.
