Fendercats
Toronto,#2Consumer Comment
Wed, July 01, 2009
It seems that it should be that fault of the company as it was the company that sold the minor the package without verifying his age. That's like saying a bar is not responsible for serving a minor because he said he was 21, so the bar acted in good faith and its not their problem. Any decent company would refund the money. thats what makes a good customer service report. Like if a minor signs up for columbia house DVD (true story, btw), and they get all these promo dvd's for $0.01 or whatever the deal is. Then the parents get the bill or they eventually get the collection notices. All they have to do is call, say that the CH member is a minor and they wipe the charges. They even keep the dvd's. it doesn't really matter how E Tour puts it. It IS that fault of the company and to not accept the responsibility further solidifies my feelings toward the whole operation. And to be fair, the sales reps are trained to be very sneaky and vague with their words, after having had an experience of my own with this company I can't get straight answers, I was being lied to as they said they were directly linked to the major credit card companies, I was charged money on a credit card that was maxed and thus was about $600 in the red with Visa who did the investigation for me and got a refund and they told me they e tour buys cc info from other companies and thats how they trick you into thinking you bought a vaca package from them as they have all this personal info for you, and sending a package that sometimes takes longer than 15 days to receive so you cant cancel, and quite rude to boot, etc), . Not a Scam, no, but legal criminals.
Patrick
Montreal,#3Consumer Suggestion
Tue, January 06, 2009
Wasnt aware of this information?
Correction
Orlando,#4UPDATE Employee
Sat, December 29, 2007
Before any package is sold to anyone we frist ask the customer if they are over the age of 25, because it is requied that you complete the presentaion. If the reponse is yes and you are interested in the vacation, then we secure the package for you, which you do have 1 year to use. On another note, we do not sell vacation ownership property over the phone. You do have to come to Orlando to complete the presention before you are offered the vacation ownership property. It is not our fault that the young man stated that he was 25 years old even after asking for his date of birth to be sure and then purchased the package without parental consent.
Correction
Orlando,#5UPDATE Employee
Sat, December 29, 2007
Before any package is sold to anyone we frist ask the customer if they are over the age of 25, because it is requied that you complete the presentaion. If the reponse is yes and you are interested in the vacation, then we secure the package for you, which you do have 1 year to use. On another note, we do not sell vacation ownership property over the phone. You do have to come to Orlando to complete the presention before you are offered the vacation ownership property. It is not our fault that the young man stated that he was 25 years old even after asking for his date of birth to be sure and then purchased the package without parental consent.
Correction
Orlando,#6UPDATE Employee
Sat, December 29, 2007
Before any package is sold to anyone we frist ask the customer if they are over the age of 25, because it is requied that you complete the presentaion. If the reponse is yes and you are interested in the vacation, then we secure the package for you, which you do have 1 year to use. On another note, we do not sell vacation ownership property over the phone. You do have to come to Orlando to complete the presention before you are offered the vacation ownership property. It is not our fault that the young man stated that he was 25 years old even after asking for his date of birth to be sure and then purchased the package without parental consent.
Correction
Orlando,#7UPDATE Employee
Sat, December 29, 2007
Before any package is sold to anyone we frist ask the customer if they are over the age of 25, because it is requied that you complete the presentaion. If the reponse is yes and you are interested in the vacation, then we secure the package for you, which you do have 1 year to use. On another note, we do not sell vacation ownership property over the phone. You do have to come to Orlando to complete the presention before you are offered the vacation ownership property. It is not our fault that the young man stated that he was 25 years old even after asking for his date of birth to be sure and then purchased the package without parental consent.