- Report: #1302550
Complaint Review: Even Responsible Finance - Internet
Reported By:
Rewsedref -
San francisco , California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Even Responsible Finance
Internet, USA
Web:
www.even.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Even Responsible Finance Even.com Is a payday loan scam! Internet App
First things first, I didn't have an option to delete my account. Then I went to remove the app to make space for an update, and when I went to get back into my account I was unable to. They continue taking my money that I don't have access to. I am far from happy with this app. There is no way too cancel my account and they areally taking $33 every week.
1 Updates & Rebuttals
teameven
Oakland,California,
USA
Cancelling Your Account
#2REBUTTAL Owner of company
Wed, May 04, 2016
I'm sorry to hear about the issue with the app! I'm happy to help get your account taken care of. You can reach our team in the in-app chat (even if you are having issues logging into your account, you can still tap the top right corner of the screen to access chat at any time), or via email at [email protected]. Or, if you prefer, you can reach me directly at [email protected].
You can cancel your account at any time just by letting us know in the app or by email. We also talk about the process of cancelling your account in our FAQ: https://even.com/faq
If you received paycheck boosts from Even, we'll first pay those back before closing your Even account. If you have money saved with Even, we'll transfer those funds back to your checking account before closing your Even account. In either case, we're happy to be as helpful as possible through the entire process of cancelling Even.
