Complaint Review: Evercurrent.com - California

We see no reason to repeat ourselves. The set-up delay was fully in the hands of the customer, and once she cooperated and did what was requested of her, all was installed for her. The customer received her websites in complete working order and got exactly what we advertise, including responses from her account executive. No further defense of our company is necessary, as we are a legitimate, reliable business that is completely dedicated to our customers.

First of all, Rebecca Brooks was suppose to have my sites up and running within the correct time frame. When i paid for the 2 sites but not the hostings, i immediately made a payment for the 2 hostings so what delay was that. I sent you emails everyday but no response. In the agreement, it does not state that there is no customer service reps. It took you guys over 1 week to get my sites up and running. The only reason they were up and running is becasue Paypal notified you guys on what actions i was taking. Also the only reason that you are responding to this site is because you prolonged my 2 sites and then once you finally threw it up, now you have something to talk about. The 2000 extra people on the sites looks so FAKE, it only hurts the sites. Your company is lying to everyone and you will not get away with it. Everyone that does business with Evercurrent will have the same identical sites. The pictures look blury. What work are you guys doing that is so hard, when everyone has the same identical Templates but different colors. The phony 2000 pictures are the same on everyone else's sites just different locations. You said that i was going to get 2000 members in Houston, but i reviewed other sites of the same 2000 members just different cities and states. What did they do, move instantly? Yeah whatever. I guess since Evercurrent do not respond to my emails, but they will respond to ripoffreports.com, because they know they are ripping their customers off. I am not the only person who has these issues with your company. Aslo i have not harrassed Sammy, i called him one time and left a message. He seems to be the only real person in the company. Bottom line, EVERCURRENT does not offer customer service. Please EVERYONE, do not do business with this company....Do it yourself. Also why did you try to offer me more fake people to the website before you put my site up? My site should of been up a week before it was up.

Evercurrent is a US Company based in San Diego that has our sales call center based in Canada, as many companies do, which we have found the most cost-efficient. Sonya's unhappiness was not caused by evercurrent, but by her own confusion. We do NOT hide anything about hosting on our site. We are very clear on our site that hosting must be with us, and Sonya had to read and agree to legal terms stating this before she made her purchase. It is not our fault if someone would actually agree to something without reading it, as our legal terms are there for the customer's protection as well as our own. Therefore, the hosting charge, which she was told about on our site, by a member of our sales call center AND in the legal terms she agreed to, should not have been a surprise to her whatsoever. Secondly, both sites that she purchased are live, fully functional and look amazing. They are exactly what she was promised on our site and exactly what she paid for. The delay in our two day process was also caused by a misunderstanding on her part as she did not finish a crucial step in a timely manner that we needed her to complete in order to finalize her sites, and in order to make up for it even though it was in no way our fault, her account executive even offered her a new and exciting promotion that would be coming up in June, which prompted her to accuse us of ripping her off. It is totally beyond me how someone can lie and say they didn't get there purchase when it is live and out there on the net for all to see and use. If she is having second thoughts about her purchase, that is no reason to accuse us of scamming anyone. We have been in business since 1998 and have MANY satisfied customers that are doing quite well with their dating sites and we are not out to scam anyone, especially Americans, which is what we are as well. Sammy's position is a call center representative. All he does is provide detailed information to prospective customers about the software we sell and answer any questions. Once a purchase is made, a client is assigned their own personal account executive that sees them step-by-step through the rest of the process. Should they need assistance, the account executive is the person they need to email. Calling the sales call center will not be of help to them as those representatives do not have any access to customer files, nor are they trained in the installation process. Sammy very politely explained this to Sonya, but she persisted in harrassing him with phone calls and messages to the point where calling her back to re-explain his position just didn't seem pointful any longer. It is unfortunate that Sonya feels "ripped off" due to her misunderstandings and lack of reading the information she agreed to, but we are a good company that cares about our customers and stands behind our products.