- Report: #964044
Complaint Review: eway.co.uk - Internet
-
Author Confirmed
Why?
eway.co.uk
Internet, United States of America
Phone:
Web:
eway.co.uk
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eway.co.uk EWAY eay authorized a payment from my credit card that I never made Internet, Internet
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I got an email saying my payment was authorized. I twas sent by EWAY
I thought it was just a scam trying to get me to go to a website... The mail stated that a payment was sent to cheapebooks.com... I never made any purchase to that company and I certainly didnt use eway (similiar to paypal) for any purchase..still thought just jumk mail...Decided to check my chase acct and found that a payment was taken??? What ????
I contacted eway and ask where the hell did they get my info and why am I being charged for something I didnt buy ? They told me they got all the info from cheapebooks.com to process...
I told them I made no such payment or authorized anyone to charge on my card...they told me to contact cheapebooks.. I tried but got no response..no phone, nothing
I contacted eway again and asked for contact info to cheapebooks since it is their client...
I was told they had no contact information for them??
HOW DO YOU DO BUSINESS WITH A COMPANY AND NOT BE ABLE OR KNOW HOW TO CONTACT THEM ?
I called Chase and they put money back into my acct in 1hr ! They are now proceeding to investigate these companies and said they will know something within 3-4 weeks and will let me know !
I thought it was just a scam trying to get me to go to a website... The mail stated that a payment was sent to cheapebooks.com... I never made any purchase to that company and I certainly didnt use eway (similiar to paypal) for any purchase..still thought just jumk mail...Decided to check my chase acct and found that a payment was taken??? What ????
I contacted eway and ask where the hell did they get my info and why am I being charged for something I didnt buy ? They told me they got all the info from cheapebooks.com to process...
I told them I made no such payment or authorized anyone to charge on my card...they told me to contact cheapebooks.. I tried but got no response..no phone, nothing
I contacted eway again and asked for contact info to cheapebooks since it is their client...
I was told they had no contact information for them??
HOW DO YOU DO BUSINESS WITH A COMPANY AND NOT BE ABLE OR KNOW HOW TO CONTACT THEM ?
I called Chase and they put money back into my acct in 1hr ! They are now proceeding to investigate these companies and said they will know something within 3-4 weeks and will let me know !
1 Updates & Rebuttals
eWAY Support
Internet,United Kingdom
eWAY response
#2UPDATE Employee
Wed, November 07, 2012
Hi,
The email you received was a receipt, informing you that your card had been charged by a merchant who uses eWAY to accept payments.
As a data processor, eWAY doesn't touch your money. We cannot process refunds on behalf of our merchants, and privacy rules forbid us from giving out their private contact details to third parties. But if you think the charge is incorrect and you can't get in touch with the merchant, you can easily request a charge back from your bank (as you have done with Chase).
Thanks for your feedback, and for the opportunity to explain how eWAY works and the process for challenging an unauthorised payment.
Kind regards,
The eWAY Team
