- Report: #1204616
Complaint Review: Excede Satellite - Internet
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Excede Satellite
Internet, USA
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Excede Satellite Wildblue viasat Excede are liars thieves & internet slower than dialup coleman falls virginia
*UPDATE Employee: Here To Help
*Author of original report: I doubt you will all I've gotten is lies & rudeness from Excede
*Author of original report: EXEDE wont help customer service justs hangs up on us & i have left router unplugged in 3 days 65% of 25gb GONE
*Consumer Comment: similar incident with Verizon resolved by FCC
Excede Satelite are crooks. First on their page they offer several data plans one was 50gb for one price but when you call they say that plan isnt available where you live and charge you three times as much for less data.Then They had me sit at my house an entire day & never showed up. They offered me a free month to give them another chance.the guy who installed it put it behind a sectional couch we couldnt get to it. So he had to come back again. So i was offered 2 free months.well The internet is slower than dial up and on the day after my new month was supposed to start & my free data would be added from my 20gb credit I got an email saying I had exceeded my data. I called again told the woman everything told her there was no difference the entire month its been slower than dial up. She said she couldnt help me until i reupped my data plan she say my free credit wouldnt be applied until the 28th 4 days later. I asked to talk to supervisors she refused to help me.. I told her it cut down was just as slow i only knew because of email that i had exceded my data instead right after i got off phonr they cut it down so slow i can do nothing. Noone will give me any answers or help. Ive called all month about it. They are crooks charging outrageous prices for terrible service because theres no other kind of internet available here except hughes net & everyone ive talked to said theyre just as bad. You cannot even stream a movie it takes 3 hours to stream an hour and half show & while its downloading noone else can use the internet not even to go on the web browsing. I would like to sue this company im tired of being taken advantage of & being treated like im garbage. Please if anyone knows who i can get help from please lwt me know. Noone at excede will help me ive been yelled at treated rudely & hung up on.not to forget all the money they took for no service. Email me at (((redacted)))
4 Updates & Rebuttals
debC
Marcellus,Michigan,
USA
similar incident with Verizon resolved by FCC
#2Consumer Comment
Wed, March 04, 2015
I just read 2 other people complain Verizon did this same thing to them.One said she took the issue up with the FCC and was successful at getting resolution.FCC should be made aware of this asap!
EXEDE/VIA SAT/ WILD BLUE...Whatever they are operating under seems to be pulling the wool over on many consumers!We all need to report them to make them stop at once.Thining even a class action suit might help.
Good luck!
catdoginva
Coleman falls,Virginia,
EXEDE wont help customer service justs hangs up on us & i have left router unplugged in 3 days 65% of 25gb GONE
#3Author of original report
Mon, February 02, 2015
Exede refuses to do anything and its gotten so much worse. My data was reloaded 4 days ago 25 gb its so slow its unusable so I leave it unplugged except during freezone from midnight to 5 am. I use my cell or dial up internet during the day. Yesterday I called again to my shock 55% of my data was gone. For a router I'm leaving unplugged and even during freezone nothing will download. 4 days ago at 1am during freezone tried to download a on demand movie it still hasnt download not any. Then i unplug before freezone ends. So only data I've used is maybe a gb at most from doing the speed tests Exede had me do troubleshooting that they said they would put back on my account. Its not my router i even bought a new one to make sure. Both of my routers ive tried are new & i have troubleshot both from 2 different companies. Its on exedes end not mine. If u ping test my router its 3 times faster than the speed tests when my computer is plugged directly into exedes modem. They said a bunch of customers datas gone like mine & they admit its their fault it will be fixed they'll give me 6 gb plus set my data back to my entire 25gb..NOPE THEY HAVEN'T NOW ALMOST ALL MY DATAS GONE. THEY REFUSE TO SEND ANYONE HERE TO FIX THIS IVE CALLED EMAILED EXCEDE SEVERAL TIMES A DAY SINCE THEY PUT IT IN ON DEC 23RD BECAUSE ITS NEVER WORKED RIGHT AND NOW NOT ONLY IS IT UNUSABE & WORSE BUT I LEAVE IT UNPLUGGED AND IN 4 DAYS 65% OF MY 25GB DATA GONE. IMPOSSIBLE. I'VE CALLED THREE TIMES JUST TONIGHT & EACH TIME THE B**** AT CUSTOMER SERVICE HAS HUNG UP ON ME.
catdoginva
Coleman falls,Virginia,
I doubt you will all I've gotten is lies & rudeness from Excede
#4Author of original report
Wed, January 28, 2015
Sure I'll contact you but i seriously doubt you will help me I've had nothing but problems from day 1 of ordering Excede. Oh and by the way as soon as I got off the phone with the last customer service woman & i had told her even after my data was exceded and I had my speed let way down & i told ger it was just as slow i only knew because of the email Excede sent..ten minutes after the phone call my speed went to completely unusable.. I don't think that was a coincidence At All. I'm already looking into other internet options. I don't like companies who take advantage of people & advertise promotions that then they say I can't get only because in my area there's no competition so Excede charges whatever they want. Equaling out to half the data at three times the price.
Exede Emerald
Illinois,Here To Help
#5UPDATE Employee
Wed, January 28, 2015
Hi Julie, I would be happy to address your data usage concerns and take a further look into what is causing it to be high. Please send me an email to [email protected] with your account verification for assistance.
