Complaint Review: EXPEDIA - INTERNET Nationwide

I found this under their terms and conditions... USE OF EXPEDIA.COM TRAVEL AGENT The Expedia.com Travel Agent feature of this Web site is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this Web site by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site may result in you being denied access to such facilities. Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Expedia debiting your account for any costs Expedia incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site. USE OF EXPEDIA.COM TRAVEL ARRANGER The Expedia.com Travel Arranger feature of this Web site is provided solely to assist customers by allowing third parties they designate to determine the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers in the customer's name (the "Travel Arrangers"), and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree that any and all Travel Arrangers you designate will be at least 18 years of age. You agree to be financially responsible for use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you) by any and all Travel Arrangers you designate. You agree to supervise all usage of this Web site by your designated Travel Arrangers and minors under your name or account. You also warrant that all information supplied by you, members of your household, or Travel Arrangers acting on your behalf in using this Web site is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited, whether such actions are conducted by you or your Travel Arranger. You agree that the travel services reservations facilities of this Web site, whether used by you or your Travel Arranger, shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site by you or any and all Travel Arrangers you designate may result in you being denied access to such facilities. Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you or your Travel Arranger select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you or your Travel Arrangers elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Expedia debiting your account for any costs Expedia incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this Web site, and, without limitation, you shall be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by your Travel Arrangers on your behalf, whether or not such uses were performed with your consent.

I can't beleive what I am hearing, it's like exactly the same thing they did to me. They keep telling me that I checked the box that said I read the terms and conditions that stated it was non-refundable. Like who actually reads that, I just clicked it. I don't care that it said it was non-refundable, why should I read it. Well anyway, my credit card company denied my request to dispute after Expedia sent a copy of the terms and conditions, and the whole time they just kept saying how sorry they were that I missed that part. Whatever, like I know you don't even care about me. So, I told all my girlfriends not to book on their website , so I am like sure that my whole Sorority house not buying from them will like shut them down by the end of the year. Why don't you help out and tell all your cool buddies too. Let's Boycott the evil travel companies and their 'terms and conditions.' Like how dare they!

After my third attempts trying to resolve the case with a different supervisor at Expedia, they finally agreed to refund me the whole amount. It was a long fighting conversation and hassle with them to make them refund the full amount.

Out of $1,193, Expedia refunds me only the portion for car rental and hotel for $522 in total. They should have refunded me the full price, which they don't since they lied and claimed that they didn't have a record of me making a call to do cancellaiton. This is all a lie by them. Please be aware if you decide to book anything with Expedia, especially when you cancel anything, make sure you record your conversations with them. If something happen, you can confront them with proof. Unfortunatley this is happening to me, and I don't want this to happen to anybody else.