- Report: #1503350
Complaint Review: Experimax West Palm Beach - West Palm Beach Florida
Reported By:
Scott -
Greenacres, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Experimax West Palm Beach
118 Sansburys Way STE 118West Palm Beach Florida West Palm Beach, 33411 Florida, United States
Phone:
561-290-5553
Web:
https://experimax.com/locations/west-palm-beach-fl/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Experimax West Palm Beach Experimax 100 Sanburys way STE 118 West Palm Beach Florida 33411 Sold faulty 3rd party parts for the same price that apple will sell new parts. West Palm Beach Florida
Do not go here, I decided to drop off my MacBook Pro at Experimax to repair the display that was damaged because apple had over a week wait for the a Genius Bar appointment and Experimax promised it would take 3-4 days. After waiting nearly 2 weeks they returned a MacBook that had a low quality 3rd party screen that was dim and cloudy in comparison to the original. After expressing my disappointment and frustration to Josh the manager and explaining that I had felt misled, the only remedy he offered was replacing it with a screen that they would remove from a used MacBook that they had for sell in the store which had signs of wear and scratches.
In summary go to Apple, this was a nightmare I ended up waiting twice as long as I would have if I went to apple and paid $500 for a used screen, apple would have replaced it with new first party parts for the same... I am extremely disappointed and will leave this review everywhere that I can.
