- Report: #677515
Complaint Review: Express Home Services - Phoenix Arizona
Reported By:
Carole -
Sun City, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Express Home Services
4110 W Washington Street Phoenix, 85009 Arizona, United States of America
Phone:
602-864-3300
Web:
Categories:
Business Rating:
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Express Home Services RIPPED OFF / LIED TO / INFERIOR PRODUCTS / DECEPTIVE SALES PRACTISES Phoenix, Arizona
We had carpet and vinyl flooring installed on September 13, 2010. After one week the carpet showed wear - track marks in hallway and other areas which vacuuming did not fix.
We had requested from the sales person a carpet that would withstand traffic and would be easy to maintain. The sales pitch we received was deceptive and high pressure. We were told the "special" would only be available for one day and we needed to pay in full that day and have it installed the following day to take advantage of the "deal". He received several phone calls from his warehouse saying they were selling it to someone else and we had to do it NOW.
When I complained to Express Flooring they told me to have the carpet steam cleaned, at my expense, to see how it looked. When I refused, based on advice from another Shaw carpet distributor, they said it wasn't their responsibility. So I contacted Shaw Industries, the carpet manufacturer, who requested the Product Name - I asked Express Flooring for this, as it wasn't on the receipt we got from them - they refused to give it to me and said they would get in touch with Shaw themselves - I guess they did because somebody sent a carpet inspector.
The inspection report said the warranty on the particular carpet, which was very low quality, did not cover our type of wear marks. They said the carpet was suitable for light traffic areas or rooms that don't see daily use. Shaw told me to go back to Express Flooring. I did that and they said they could do nothing the carpet was fine. We contacted another Shaw Distributor in our area who came and had a look at the carpet. He said it was inferior quality carpet for which they had grossly overcharged me. Express charged me $5,489.69 for carpet and vinyl worth less than $1,300.
Most importantly - the salesman never told me any of the specs of the product. or what the price per SF for the material was.....and NEVER went through the print on the back of the contract, especially the last paragraph telling you that you have the right to cancel this contract (which did call for a signature) - yet never mentionedit.They also did not give me a copy of the warranty, but told me verbally the carpet had a 20 year wear warranty.Shaw Industries supplied a generic warranty, at my request, which stated the type of wear showing on our carpet was not covered.I filed a complaint with Better Business Bureau but they could do nothing.Express Flooring told them the carpet was high quality and performing as expected and that I was experiencing buyers remorse.
Express told me they only use very high quality, commercial grade, flooring - stuff left over that their "high end clients" paid double what we would pay. Would not give me a breakdown of the costs (explained that they just give you one price "so as not to confuse you.
I called to cancel this order the same day I signed the contract and was told by the salesman, Neil Hoffman, that it was too late the check had already been banked.
3 Updates & Rebuttals
RIPPED OFF IN AZ
Sun City,Arizona,
United States of America
Complaint Resolved
#2Author of original report
Fri, June 03, 2011
My complaint against Express Home Services has been resolved in a satisfactory way. We have no further issues with this company.
RIPPED OFF IN AZ
Sun City,Arizona,
United States of America
Ripped off and on the way to ROC
#3Author of original report
Thu, May 05, 2011
The rip-off report has inspired me to proceed with the ROC hearing - Express has such an unbelievable bad reputation and I feel so strongly that they have ripped me off and insulted me and play games - I think the ROC should give me a fair hearing and we have one scheduled.
Why don't other people pursue this option? Why doesn't anyone put together a class action suit.?
Liars, cheat, immoral and unethical companies should be put out of business. How can this happen ?
Dolores
Phoenix,Arizona,
U.S.A.
There is help - Registrar of Contractors can help you get results.
#4Consumer Suggestion
Mon, January 03, 2011
File your complaint with the Registrar of Contractors (ROC). I got fast action after I filed my complaint with the ROC. They ROC can pull Express's license if they get too many complaints against them.
