- Report: #1187626
Complaint Review: Extra Space Storage - Burlingame California
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Extra Space Storage
1280 Rollins Road Burlingame, 94010 California, USA
Phone:
16502930130
Web:
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Extra Space Storage Incorrect information by employees- company does not assume responsibility Burlingame California
I had parking spaces at this place for over 9 years. They went to some ownership changes over the years. For the last couple of years I had paid the rent for a year in advance and got one month for free. It is a bit crowded and difficult to get in and out with a larger car, but worked ok for me. When I wanted to move out as I am now more in the North Bay. I asked about 5 weeks before the end of my prepaid lease about moving out conditions. I was told by two different employees that if I moved out one whole month in advance I would get a refund. Ok, I hustled, moved out August 30, and was told that I would get a refund for the prepaid month of September in a couple of weeks. My access code was canceled right away. I left my car on the street for a couple of days and moved into my new storage space in the North Bay. Since I did not hear from them, i called again and talked to the manager. He inquired and told me NOW that I would not get a refund because I had paid the year in advance. After some back and forth with him I asked to call with management but they never bothered to got back to me. In my view, that is just crooked. I had paid for a month more of storage, and had moved out early based on the info that the company representatives gave me. Now they suddenly change their mind and leave me picking up the tap. So my recommendation: Don't go there.
2 Updates & Rebuttals
JanH
San Francisco,California,
Resolved
#2Author of original report
Thu, November 13, 2014
I am sorry, I thought that I had already filed this. On Monday, I received a very friendly phone call from the VP of this company who offered me a refund of 50% of the 50%, which I think is fair. So this is resolved. Thank you very much for your help!
JanH
San Francisco,California,
Resolved
#3Author of original report
Tue, November 11, 2014
I received a very friendly phone call from the VP of this company who offered me a refund of 50% of the 50%, which I think is fair. So this is resolved. Thank you very much for your help!
