- Report: #1401102
Complaint Review: Extra Space Storage - Nationwide
-
Author Confirmed
Why?
Extra Space Storage
Nationwide, USA
Web:
www.extraspacestorage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Extra Space Storage Price hikes, no explanation, no ceiling, punishment for longevity Las Vegas Nationwide
Extra Space Storage's business model is deliberately opaque - they offer good sign-on rates, but then raise the price at semi-random intervals with no explanation or justification. While this was mentioned to me when I joined, I failed to realize how often the price would rise, or that there appears to be no ceiling. I had my things in storage there for three years total, during which time I was working abroad, and I watched as the price steadily crept up to double what it was when I joined.
While it might be a good deal if you're only planning to stay a few months, for longer rentals, it's an absolute rip-off. Whereas most businesses reward their customers for sticking around, Extra Space punishes you. Wish I'd had the chance to move my things out sooner; I've used other storage facilities before but none ever changed the price so regularly. Caveat emptor!
