- Report: #106998
Complaint Review: Extreme Fitness - North York Ontario
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Extreme Fitness
4950 Yonge Street North York, M2N6K1 Ontario, Canada
Phone:
416-222-0342
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Extreme Fitness - North York ripoff dishonest uncaring and arrogant staff North York Ontario
I am writing to describe the horrible experience that I am having with this sorry excuse of a gym. I just came back from speaking with one of their incompetent and cocky sales staff, I am fuming. They make you feel like you are less than human and basically don't care about you as long as you pay them.
The reason I wanted to cancel was because the service is pretty awful - the people at the front desk are rude, and the sales staff fit their titles perfectly. In addition, the gym is packed a lot of the time and they're still having a promotion every month to jam more people in! (Perhaps they need to do this because unsatisfied customers keep cancelling?) I had actually already cancelled a while ago, but decided to re-register simply because they were right across the road from me and I thought I could put up with it. At the time they had made it seem like they were going to make improvements.
The first guy I met with actually agreed with my complaints and said that he personally wants to change that. Then he makes me go into a private room with 2 other sales staff. I felt like I was being ganged up on. He rudely asked me what the problem was. I told him how I felt and I wanted to cancel my contract despite the year long commitment.
When I first became a member he assured me that all I would need to do to cancel the agreement, is to warn them 31 days in advance, and that would be it. After explaining all this to him, he just brushed me off by simply saying that I need to make 4 more monthly payments.
I was incensed and asked him (Adam-something. medium built, not athletic, coloured dark brown over-sculpted hair) what kind of customer service this was and that he should be looking after my satisfaction. I told him that his salary is being paid by me and other customers and that he should be working for my interest.
He actually replied by saying that he does not in fact work for me and that I am only paying a small membership fee of $49 so it doesn't seem that it's that big of a deal. His partner was witnessing this and actually "oohed" as if this was a funny thing.
I am very upset and disgusted. I feel very uncomfortable having to go back to that gym. I am moving far from the area in November and they still want me to continue paying the 2 months I won't be able to be there after November.
I noticed how many complaints there are online about this gym. It would be a shame that they get away with this conduct. I am willing and ready to expose them and the company publicly if need be. It is sad and awful that people are still being drawn to this gym without knowing the ugly side of it.
Sabrina
Toronto, Ontario
Canada
The reason I wanted to cancel was because the service is pretty awful - the people at the front desk are rude, and the sales staff fit their titles perfectly. In addition, the gym is packed a lot of the time and they're still having a promotion every month to jam more people in! (Perhaps they need to do this because unsatisfied customers keep cancelling?) I had actually already cancelled a while ago, but decided to re-register simply because they were right across the road from me and I thought I could put up with it. At the time they had made it seem like they were going to make improvements.
The first guy I met with actually agreed with my complaints and said that he personally wants to change that. Then he makes me go into a private room with 2 other sales staff. I felt like I was being ganged up on. He rudely asked me what the problem was. I told him how I felt and I wanted to cancel my contract despite the year long commitment.
When I first became a member he assured me that all I would need to do to cancel the agreement, is to warn them 31 days in advance, and that would be it. After explaining all this to him, he just brushed me off by simply saying that I need to make 4 more monthly payments.
I was incensed and asked him (Adam-something. medium built, not athletic, coloured dark brown over-sculpted hair) what kind of customer service this was and that he should be looking after my satisfaction. I told him that his salary is being paid by me and other customers and that he should be working for my interest.
He actually replied by saying that he does not in fact work for me and that I am only paying a small membership fee of $49 so it doesn't seem that it's that big of a deal. His partner was witnessing this and actually "oohed" as if this was a funny thing.
I am very upset and disgusted. I feel very uncomfortable having to go back to that gym. I am moving far from the area in November and they still want me to continue paying the 2 months I won't be able to be there after November.
I noticed how many complaints there are online about this gym. It would be a shame that they get away with this conduct. I am willing and ready to expose them and the company publicly if need be. It is sad and awful that people are still being drawn to this gym without knowing the ugly side of it.
Sabrina
Toronto, Ontario
Canada
6 Updates & Rebuttals
Tim
Markham,Ontario,
Canada
Same here...
#2Consumer Comment
Thu, November 04, 2004
Wow. To think others have had a similar experience. I was hoping I wasn't the only one, and I guess that I'm not -- not that I would wish this experience on anyone mind you, but simply that this makes it very clear that the problem is with Extreme Fitness. I would never have believed such arrogant, and oddly obtuse, people existed if I didn't experience for myself.
Sharon
Toronto,Ontario,
Canada
In complete agreement!
#3Consumer Comment
Thu, September 23, 2004
I was so amazed and relieved to see this Rip-Off report. I'm of the asme sentiment. That gym is horrible. It's extremely busy and yes you are treated like crap by the staff. There have been several occasions when I had gone there after work and couldn't get a locker. I had to wait about 15 min. It's too packed and they keep advertising misleading ads to try and lure new people in. I for one can't wait for this membership to be over! Sharon
Sharon
Toronto,Ontario,
Canada
In complete agreement!
#4Consumer Comment
Thu, September 23, 2004
I was so amazed and relieved to see this Rip-Off report. I'm of the asme sentiment. That gym is horrible. It's extremely busy and yes you are treated like crap by the staff. There have been several occasions when I had gone there after work and couldn't get a locker. I had to wait about 15 min. It's too packed and they keep advertising misleading ads to try and lure new people in. I for one can't wait for this membership to be over!
Sharon
Toronto,Ontario,
Canada
In complete agreement!
#5Consumer Comment
Thu, September 23, 2004
I was so amazed and relieved to see this Rip-Off report. I'm of the asme sentiment. That gym is horrible. It's extremely busy and yes you are treated like crap by the staff. There have been several occasions when I had gone there after work and couldn't get a locker. I had to wait about 15 min. It's too packed and they keep advertising misleading ads to try and lure new people in. I for one can't wait for this membership to be over!
Sharon
Toronto,Ontario,
Canada
In complete agreement!
#6Consumer Comment
Thu, September 23, 2004
I was so amazed and relieved to see this Rip-Off report. I'm of the asme sentiment. That gym is horrible. It's extremely busy and yes you are treated like crap by the staff. There have been several occasions when I had gone there after work and couldn't get a locker. I had to wait about 15 min. It's too packed and they keep advertising misleading ads to try and lure new people in. I for one can't wait for this membership to be over!
Sharon
Toronto,Ontario,
Canada
In complete agreement!
#7Consumer Comment
Thu, September 23, 2004
I was so amazed and relieved to see this Rip-Off report. I'm of the asme sentiment. That gym is horrible. It's extremely busy and yes you are treated like crap by the staff. There have been several occasions when I had gone there after work and couldn't get a locker. I had to wait about 15 min. It's too packed and they keep advertising misleading ads to try and lure new people in. I for one can't wait for this membership to be over!
