Complaint Review: Eyemasters - Austin, TX Texas

Val,

Because you didn't specify what kind of lenses you purchased, there is no way "Chris" could know anything about your situation. 25 years didn't do Chris much good.

If you purchased plastic lenses and ordered the UV coating on it, it is not "absorbed" into the lens as Chris said. The UV coating is baked onto the lens. Imagine a chemical evenly coated onto your lens then ran through a UV oven. The lights create a chemical reaction in the solution to harden and make the coating effective. Coating on a plastic lens will peel or "blotch" in your case when cleaned wrong or left near heat (i.e. the car). Over time it will do it regardless. The salesperson should have warned you of that. The best thing to do would have been to go without UV coating and take care of your glasses if plastic lenses were your only preference.

Chris hates Eyemasters, of course he would say such things.

val, i am not a fan of eyemasters. i work for another eyeglasses compnay and I have been in the optical bussiness for 25 years. I hope that after 25 years, i know what i am talking about LoL. anyway, let me see if i can help you out abit. you said you had an UV coating applied to the lenses, UV is a colorless coating that is actually absorbed into the lens. its purpose is to filter out harmful ULTRA VIOLET rays from entering your eyes. It is not a possiblitlty due to its very nature that it would become "blotchy". It is more likely to be a coating called A/R or anti reflective or anti glare that is the cause of this blotchiness. A/r is a multi layer coating, applied to the front and backsides of the lenses after they are fully processed. Due to the fact that most opticals don't prepare thier customers fully on how to properly care for anti reflective coated lenses, it becomes blotchy and peeling after a period of time. what I will also tell you about this coating is that your normal everyday habits are what is most likely what is the cause of this peeling. such as cleaning them with your shirt, taking the glasses into the bathroom during showering and a few others. your shirt is a fine tool for cleaning older GLASS lenses but for todays hi tech (cough cough) A/R coated lenses, it is as good as sand paper to them. as for the bathroom, there have been a few tests done on this believe it or not, and the results show that the steam from your shower is psrtially responsible for the A/R coating coming off. It is unfortunate that many companies have decided to ram this and other coatings down the consumers throat and not properly inform them of what they are buying and how to properly care for it. you should be mad but not because it is coming off ( most eyewear is not designed to last much more than a year because your suppose to get an eye exam once a year) but because they may not have even told you what you were buying let alone how to care for it. now so armed with this knowledge, next pair of glasses you purchase, i suggest you ask more questions, don't just accept what they are trying to push on you, find out what it is and what it does. this will most likely end up with you talking to the manager because many kids working in this biz today are only trained to push what makes more money instead of what options the consumer has. I hope this has helped you some and I would be glad to help further if you need it. there are a multitude of resorces (sp?) on the internet that will help you learn more about eyewear. just and google it.