- Report: #395214
Complaint Review: Eyewear Repair Express - Atlanta Georgia
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Author Confirmed
Why?
Eyewear Repair Express
2712 Clairmont Rd Atlanta, 30029 Georgia, U.S.A.
Phone:
800-314-8023
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Eyewear Repair Express They lost my glasses and never replaced them Atlanta Georgia
They lost my $325 pair of glasses in March 2008. After 3 months they decided to make me another pair. Finally in Sept of 2008 after many excuses for delays they said they were sending my glasses. A couples weeks went by and they told me the glasses were mailed to the wrong address. I had to wait another month for the glasses to come back from the Post Office. At the end of October they said they came back and they were sending them out. They never came. These people just dont care about customer service. When I filed a complaint with the BBB they now say that the lenses were the wrong prescription and they want to make me another pair. I beleive they never made any glasses. I now want money to get my own glasses made. So far they have not done anything.
Ron
Apopka, Florida
U.S.A.
Ron
Apopka, Florida
U.S.A.
2 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Question
#2Consumer Comment
Fri, January 09, 2009
Why did they have your glasses? Did you send them a broken pair to repair?
Rullyot
Apopka,Florida,
U.S.A.
Finally got paid
#3Author of original report
Fri, January 09, 2009
The owner of the business finally paid me for the orginally purchase prie of the glasses. He would not pay me for the shipping charges to ship back the wrong glasses. To get my glasses replaced cost me an additional $75.00.
