- Report: #31501
Complaint Review: Factory Direct Sports -
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Factory Direct Sports
www.factorydirectsports.com U.S.A.
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Factory Direct Sports non-delivery non-responsive took my money Wichita Kansas
Ordered a pair of hockey skates. Credit card was charged immediately during the order process! (this was already a bad sign.)
"Aret Carlson" sends me an email informing me item is on backorder and will not ship for three weeks! I promptly respond asking for a shipping address change since I was not expecting such a long delivery time. Get no response.
Two weeks later send another email to "customer service" asking for order status. No response. Phone number is disconnected.
On the promised shipped date I send another email asking for shipping confirmation and tracking number. No response. I did some research and found that they have an "unsatisfactory" rating with their local BBB.
Three weeks later still no response and no hockey skates. Phone number still disconnected. Called credit card company which is now investigating.
Don't do business with this company.
Kelvin
Sunnyvale, California
"Aret Carlson" sends me an email informing me item is on backorder and will not ship for three weeks! I promptly respond asking for a shipping address change since I was not expecting such a long delivery time. Get no response.
Two weeks later send another email to "customer service" asking for order status. No response. Phone number is disconnected.
On the promised shipped date I send another email asking for shipping confirmation and tracking number. No response. I did some research and found that they have an "unsatisfactory" rating with their local BBB.
Three weeks later still no response and no hockey skates. Phone number still disconnected. Called credit card company which is now investigating.
Don't do business with this company.
Kelvin
Sunnyvale, California
