- Report: #26427
Complaint Review: Fairbanks Capital Corp. - Jacksonville, Florida
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Author Not Confirmed
Why?
Fairbanks Capital Corp.
10401 Deerwood Park Blvd. Jacksonville,, 32073 Florida, U.S.A.
Phone:
944-1212
Web:
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Business Rating:
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Fairbanks Capital Corp. Profit for their company from MY extra principle payments Jacksonville, Florida
My account was bought from Equicredit in March 2002 with whom I had no problems with my payments even though they were not the original company I was financed with. Since Fairbanks bought my account, I have had nothing but confusion and frustration every month!
I try to send extra money each month to my principle. I have tried several different approaches to do this, trying to find a way that they will not "misapply" my money. Well, NOTHING works!
I usually have no problem contacting a customer service rep.--however, even talking with supervisors, my account stays messed up to the point that I sometimes feel like just giving in to their disorganization.
Let me quote an example: Payment in March with extra to principle--extra principle misapplied--after many calls to supervisors, this was finally fixed 45 days later. Everyone gave me a different story--ie: new employees don't know how to file a reversal, reversal sitting on someone's desk unfiled, no one in cashiering can take calls, no manager to contact, -- it goes on and on. They claim they have 60 business days to research any misapplied money.
I have not had ONE month that I have been able to send a payment and have it correctly applied. I think they hold onto my money as long as they can to make interest for their company.
Katherine
Springfield, Louisiana
I try to send extra money each month to my principle. I have tried several different approaches to do this, trying to find a way that they will not "misapply" my money. Well, NOTHING works!
I usually have no problem contacting a customer service rep.--however, even talking with supervisors, my account stays messed up to the point that I sometimes feel like just giving in to their disorganization.
Let me quote an example: Payment in March with extra to principle--extra principle misapplied--after many calls to supervisors, this was finally fixed 45 days later. Everyone gave me a different story--ie: new employees don't know how to file a reversal, reversal sitting on someone's desk unfiled, no one in cashiering can take calls, no manager to contact, -- it goes on and on. They claim they have 60 business days to research any misapplied money.
I have not had ONE month that I have been able to send a payment and have it correctly applied. I think they hold onto my money as long as they can to make interest for their company.
Katherine
Springfield, Louisiana
