- Report: #63280
Complaint Review: Fairbanks Capital Mortgage - Jacksonville Florida
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Author Not Confirmed
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Fairbanks Capital Mortgage
PO BOX 551179 Jacksonville, 32255-1170 Florida, U.S.A.
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Fairbanks Capital Mortgage Fairbanks has a "No customers are allowed in their building for "Security Reasons" Policy Jacksonville Florida
Several months ago, I checked into a motel across the street from the Fairbanks Capital office building, located in the Deerwood Office Park in South Jacksonville, FL.
I had been trying for years to get some straight answers from Fairbanks, regarding mysterious charges, shoddy treatment, and threats we had received from various employees over the years. You cannot find Fairbanks in the Jacksonville phone book! I called the number listed on my mortgage statement, and requested a face-to-face meeting with a real person, in order to get some real answers - not just vague responses. I had repeatedly asked for "research" on our account to try and find out what these charges are for.
The "customer service represetative" that I was finally able to talk to, told me that I would NOT be allowed into their building for any reason, because it was "SECURE" - if I had any questions regarding my account, I could FAX or write out those questions and mail them or FAX them. I would NOT be allowed to meet in person with anyone from their company. (!!!)
We have been charged a "corporate advance" in the amount of $10 each and every month for several years (we now "owe" almost $500 that no one can explain to us). We have been charged for "insurance" that we don't need, because that is paid in our first mortgage. We have been told that our homeowners insurance is "substandard" although it has a very high rating from Best !
We now send payments with a "return receipt request" because that is the only way to prove when our payments have been received.
We have been charged hundreds of dollars over the years in "late fees" -
We have been told, variously, that these charges are for "insurance" or for additional late fees. Payments have been put into "suspense accounts" and we have been charged for "returned check fees" when no checks were returned.
We finally paid every single extra charge Equicredit/Fairbanks has been illegally charging us, just to get rid of their badgering every month.
We still receive threatening phone calls every month , still have the extra $10 charged every month, received yet ANOTHER returned check fee on our latest statement and still have to deal with them.
There is NO record on our monthly statement of any of these "corporate advance charges", yet the nasty little trolls who work for them "remind" us every month that we "owe" over $1,000 EXTRA to Fairbanks - charges that NO ONE can explain.
We have also been threatened with foreclosure - for no good reson. The little trolls finally read their computer screens after calling us with their threats and realize that they DO make mistakes.
Our credit report shows a rotten record with these people !!
I have already had one heart attack, and don't need another one - the treatment we have received could, very well, cause another one.
Margaret
bolivar, Missouri
U.S.A.
I had been trying for years to get some straight answers from Fairbanks, regarding mysterious charges, shoddy treatment, and threats we had received from various employees over the years. You cannot find Fairbanks in the Jacksonville phone book! I called the number listed on my mortgage statement, and requested a face-to-face meeting with a real person, in order to get some real answers - not just vague responses. I had repeatedly asked for "research" on our account to try and find out what these charges are for.
The "customer service represetative" that I was finally able to talk to, told me that I would NOT be allowed into their building for any reason, because it was "SECURE" - if I had any questions regarding my account, I could FAX or write out those questions and mail them or FAX them. I would NOT be allowed to meet in person with anyone from their company. (!!!)
We have been charged a "corporate advance" in the amount of $10 each and every month for several years (we now "owe" almost $500 that no one can explain to us). We have been charged for "insurance" that we don't need, because that is paid in our first mortgage. We have been told that our homeowners insurance is "substandard" although it has a very high rating from Best !
We now send payments with a "return receipt request" because that is the only way to prove when our payments have been received.
We have been charged hundreds of dollars over the years in "late fees" -
We have been told, variously, that these charges are for "insurance" or for additional late fees. Payments have been put into "suspense accounts" and we have been charged for "returned check fees" when no checks were returned.
We finally paid every single extra charge Equicredit/Fairbanks has been illegally charging us, just to get rid of their badgering every month.
We still receive threatening phone calls every month , still have the extra $10 charged every month, received yet ANOTHER returned check fee on our latest statement and still have to deal with them.
There is NO record on our monthly statement of any of these "corporate advance charges", yet the nasty little trolls who work for them "remind" us every month that we "owe" over $1,000 EXTRA to Fairbanks - charges that NO ONE can explain.
We have also been threatened with foreclosure - for no good reson. The little trolls finally read their computer screens after calling us with their threats and realize that they DO make mistakes.
Our credit report shows a rotten record with these people !!
I have already had one heart attack, and don't need another one - the treatment we have received could, very well, cause another one.
Margaret
bolivar, Missouri
U.S.A.
1 Updates & Rebuttals
Robin
Waldron,Arkansas,
U.S.A.
Fairbanks: Maximum Security because...
#2Consumer Comment
Fri, July 11, 2003
they are such criminals that they don't feel secure unless they are in "lockdown"! I have often wondered why no one had written in to say that they had physically gone to Fairbanks' offices, now I know. These thieves have surely driven many to the brink of insanity and have to lock themselves up in sheer fear of reprisal. How sad. Legitimate businesses have open doors! Your story is one of the more unique ones I have heard. I hope that you are planning on joining the upcoming media blitz; this certainly shows that Fairbanks does not operate in "good faith". How ridiculous that you were expected to sit across the street and FAX things to them. Or call them. Inane, insane...like most other things Fairbanks does. Maragaret, do you honestly believe that Fairbanks made that many "mistakes" over so many years on so many accounts? What they are doing is STEALING, evidently with the complicity of the very people expected to regulate them! Notice how all these regulatory agencies are right on the Fairbanks premises and nothing has changed? (Evidently, Fannie Mae, Freddie Mac, the FTC and others were able to at least get in the door, which is more than a customer can do!) This sounds suspicious to me; if these agencies were serious, their very PRESENCE should scare Fairbanks into compliance with law. Maybe they are all out building houses for PMI instead of taking care of business. Who knows. But, they should take note that the general population is taking note that nothing is being corrected.... It is still the same old Fairbanks song and dance; we send bogus bills, you send real money! Does not sound like a fair trade to me...sounds like a gigantic rip-off. Corporate Advance; give me a break! Please send your story on Sunday; I hope the ED will send you an email with the details. Blessings on all of you and go get 'em!
