- Report: #319518
Complaint Review: Fairfield Resorts - Wyndham Vacation Resorts - Margate Florida
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Fairfield Resorts - Wyndham Vacation Resorts
5259 Coconut Creek Parkway, Margate, 33063 Florida, U.S.A.
Phone:
800-837-0758
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Fairfield Resorts - Wyndham Vacation Resorts Bait and Switch vacation resort scam Margate Florida
Fairfield resorts, (also, they go by Wyndham resorts, and so I have filed this under both names...) took our 159.00 in exchange for a 3 night stay in one of their vacation resorts in San Diego. But that is not what we got. They lied.
Beware of this company. When we got our reservation, we were not scheduled to stay in the resort, but in a 2.5 star hotel in a city area with no pool, etc. When I called them, the real nightmare began.
First I waited on the phone for 25 minutes listening to "please be assured, your call is important to us, etc. etc." After the "customer service" woman informed me she had no record of me, she hung up though I begged her to wait until I could find the account number...(she was the rudest customer support person I have ever dealt with in my life.)
A few seconds later (after finding the account number) I called back and waited 52 minutes for a customer service rep to answer but no one ever did. I finally called various numbers until a human being connected me with someone who could talk with me. It took me an hour and a half just to get some help!!! Then, I was told there was nothing they could do. They said the owners were always using the resorts so the chances of us getting to stay in one were very small. something they never mentioned when they offered us the three night stay. Definately bait and switch. don't get suckered in to this one!
Betsy
aloha, Oklahoma
U.S.A.
Beware of this company. When we got our reservation, we were not scheduled to stay in the resort, but in a 2.5 star hotel in a city area with no pool, etc. When I called them, the real nightmare began.
First I waited on the phone for 25 minutes listening to "please be assured, your call is important to us, etc. etc." After the "customer service" woman informed me she had no record of me, she hung up though I begged her to wait until I could find the account number...(she was the rudest customer support person I have ever dealt with in my life.)
A few seconds later (after finding the account number) I called back and waited 52 minutes for a customer service rep to answer but no one ever did. I finally called various numbers until a human being connected me with someone who could talk with me. It took me an hour and a half just to get some help!!! Then, I was told there was nothing they could do. They said the owners were always using the resorts so the chances of us getting to stay in one were very small. something they never mentioned when they offered us the three night stay. Definately bait and switch. don't get suckered in to this one!
Betsy
aloha, Oklahoma
U.S.A.
1 Updates & Rebuttals
Bill
Lansdale,Pennsylvania,
U.S.A.
Was that your first time?
#2Consumer Suggestion
Sat, April 12, 2008
Betsy, Let me start by letting you know that I am really sorry for your experience. I had a similar experience my first time. With that said, in the may timeshare visits that I have done prior to becoming an owner, I never stayed at the resorts, nor have I ever heard that I would. I was always expecting the hotel. That what it is. So you did get lied to. Do not buy it if you ever decide to try it again. Even in the advertisments for timeshare it usually indicates the stay is in a hotel. As an owner I can tell you that I am very pleased! But this is not for everyone and you really need to understand what it is you are buying. Regardless of what you are told it is not a wise financial investment. My investment is in my family and I have no expectation of making money on it. What it has done is allowed my family to go to places that we would otherwise never been able to go to. I look forward to the day when I have grandchildren and can take the whole family on vacation and be able to offer it free of charge to my kids. It also will go to my kids when we pass on. Family means everything to my wife and I and my 14 and 20 year olds look forward to our vacations each year. And I know that will continue for many years to come. It did take a couple of years to fully understand how the system works, but once I understood it things have gone very smoothly. I have never been disappointed. Good luck and God Bless!!
