- Report: #823090
Complaint Review: Family Handyman - Eagan Minnesota
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Author Not Confirmed
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Family Handyman
2915 Commers Drive Suite 700 Eagan, 55121 Minnesota, United States of America
Phone:
651-454-9200
Web:
www.familyhandyman.com
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Family Handyman Reiman Publications sent unordered merchandise, now getting dunning notices Eagan, Minnesota
I started a subscription to Family Handyman magazine; good magazine, I enjoy reading it. But then Family Handyman sent me an unordered book about storage shelves. I returned the book, with an explanation that I had not order it, and a request to not send me unordered merchandise in the future. Now I have received a dunning notice to pay for the never-ordered and returned book. Yes, I am upset. This is sleezeball marketing as far as I am concerned. Beware of becoming a subscriber to Family Handyman magazine.
1 Updates & Rebuttals
dane1234
Sonoma,California,
USA
Another dunning letter
#2Author of original report
Wed, February 15, 2012
I received another dunning letter from Reiman Publications/Family Handyman, for the un-ordered book they had sent last November (2011). I had returned that book, with a note on the invoice that I had not ordered the book, did not want the book, and to not send me any more un-ordered merchandise.
I decided to call Reiman Publications. They claimed that when I accepted their offer for a Family Handyman book in April 2011 (which I paid for promptly), that signed me up to automatically receive future books. No way, I carefully read that offer to ensure that it was only a single-book order; if it had included any "subscription" or automatic future orders I would not have touched it with a 10-foot pole. The CSR did acknowledge receiving the returned book, though. When I asked why did they send the second dunning notice, I was told that the bill crossed in the mail with the book return. Hmmm, it took ten weeks for Reiman to show that I had returned the book? Guess so.
The CSR said he would cancel my subscription (which never existed to start with) and that my account showed a zero balance. Well, we will see.
So, beware of buying anything from Reiman Publications.
