Complaint Review: FanFare Media Works Scott Oshatz - Encino California

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz

First off, I am sorry for the tardy response to your complaint. Up until a month ago, I was completely unaware this website existed. Having sold many millions of dollars of advertisements during my 26 years as an executive and Vice President of the Prints Division for Fanfare Media Works, I only had two complaints waged against me of which both are on this website. Kelly, I would like to clarify the details of the complaint you waged against me. The contract clearly stated (as did I the day I spoke with you) you had 3 days to cancel the contract in order to receive a full refund. Beyond the 3 days there were NO REFUNDS. Once the advertisement was sold, it was out of my hands and immediately became a Customer Service issue. Had there been a legitimate complaint against me personally, I would have most definitely heard about it from my superiors at Fanfare Media Works and done everything within my ability to rectify the problem. The beginning of 2009, I began working for another advertisement media company. However, in my entire 26 year career at Fanfare Media Works, I never received any word whatsoever that there had ever been any complaints waged directly against me. In addition, at Fanfare Media Works, we worked with a "rack company" who placed our publications in the various super markets. We worked diligently with the "rack company" to ensure that accurate and optimal placement was achieved for our publication so our clients benefited by having as much exposure as possible. I was assured by the "rack company" that every effort was made to place the publications in the places we told you they are going to be placed. However, in rare instances, the super market itself can ultimately determine where the publication will be placed. Again, that information is clearly written on your contract. Given the large number of advertisements I sold, it was almost impossible for me to know exactly where every advertisement ended up being placed. Yet, for the most part, the publications were placed in the spots as initially promised. Further more, the reason you were "charged again" for your advertisement is because you signed a contract to make a certain amount of payments. Once the credit card company researched the dispute you placed (you referred to it as being "red-flagged") and realized Fanfare Media Works performed as per the contract, the dispute with the credit card company was then reversed and you were again obligated to pay for the advertisement in full. I am sorry you were not satisfied with the service at Fanfare Media Works. However, I take pride in having conducted myself with honesty and integrity during my 26 years at Fanfare Media Works. My unblemished record at Fanfare Media Works as well as the highest national sales volume year after year definitely did and will always speak for itself... Regards, Scott Oshatz