- Report: #1354467
Complaint Review: Fashionmia - Internet
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Author Not Confirmed
Why?
Fashionmia
Internet, USA
Web:
www.fashionmia.com
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Fashionmia Bella, Zara Told me I'd get a full refund, but gave me store credit??? 1-75, Shelton Street, London, WC2H 9JQ, UK Internet
I sent this: Dear Fashionmia Customer Service, Thank you for the reply. I have just paid for expedited shipping and handling for the return of the 5 items I purchased 01/3/2017 via USPS. My dissatisfaction with the following items are listed as follows: 1. delayed delivery of 3 weeks 2. poor quality of clothing 3. wrong size and color of clothing Thank you, but an acceptable offer would not only consist of a $25.00 store coupon, but also shipping and handling waived on my next order. This is a much more sensible offer seeing as Fashionmia caused me economic loss, and placed me in an inconvenient circumstance. I will be expecting a full refund of $80.97 to my Debit MasterCard. The order list of the product IDs were placed in the shipment as requested. USPS Priority Mail Tracking Number: (provided in email) Expected Delivery Date: Wednesday 02/1/2017 Sincerely, And they told me they would process my refund immediately when they get the package. But then they changed their mind and send this: Hello, Thank you for your information. Once we track the returning package which arrives in China or we receive your returning package, we will deal with your refund. We will refund you just the price of the products. Any need, please feel free to contact us. I responded with: Hello Bella & Zara, This is unacceptable. You have already received my package since last week Wednesday respectfully as requested. Please refund my purchase immediately! If you prolong my refund due to your poor service, then I refuse to purchase any of your products in future and you will lose business from me as a customer, and I will let other customers know of this poor experience. And then they replied to tell me they gave me a refund to the fashionmia store credit. Which is exactly what I didn't agree to. They're dragging their feet about refunding me back my money to my Debit Card after this entire process was their fault! I even had to pay shipping and handling for their error in size charts and wrong clothing!
