Tom
Berkeley,#2REBUTTAL Owner of company
Thu, August 22, 2002
We apologize if the individual had difficulty finding the site location. We train nearly 15,000 people annually and have very few site direction complications. All of our classes begin 10 minutes after the published time to allow for parking and other delays. It is our policy to allow an additional 15 minutes, totalling 25 minutes for clients to arrive. After that time, we will reschedule them because they have missed too much of the pertinent information, ie, the American Heart Association mandated video. We never issue a rescheduling fee for latecomers. We distribute class evaluation forms at the end of every class to provide feedback on the quality of instruction and class curriculum. If we had been notified of any less than absolutely polite behaviour,it would have been dealt with. We have built Fast Response in a diverse community and pride ourselves on our supportive, friendly staff and uniquely caring atmosphere conducive to learning. We address all criticisms and if the individual who filed the complaint would like to discuss it, we will be happy to offer them a refund and offer them another CPR class to allow them to see why Fast Response has gained such a fine reputation.