- Report: #1503579
Complaint Review: Fedex - Memphis tennessee
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Author Not Confirmed
Why?
Fedex
1715 Aaron Brenner Drive Suite 600 Memphis, 38120 tennessee, United States
Phone:
800-463-3339
Web:
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Fedex Fedex shipping LOST & DAMAGED packages, and they DENIED ALL claims. Memphis tennessee
DO NOT USE FEDEX!!! We shipped several packages with them, which were lost or damaged, and they dragged out the claims process over 4 months!!! Then they denied all the claims. I contacted them numerous times over the four months, asking why its taking so long. They informed me that the claims were being processed. I asked do you need more information? They said no, if we do, we will contact you. Over the four months, NO one ever contacted me, but I called and faxed Fedex over 10 times. After four months, I called again to find out they dernied the claims.
They said the reason was they did not get all the information they requested. But they never requested any information. I asked to reopen my claims case, but I was told they could not because who ever handled my case did not leave their name or any information. I asked to speak to a manager, but they would not allow me to. They said they could not help me out because who ever denied my case left no records, not even to documents I sent in. WHAT A SCAM!!!! I have never heard of such deliberate abuse a customer before, besides the abuse of my packages.
DO NOT USE FEDEX!!! They will lose and damage your packages and NOT pay the claims. It's a waste of time and money!!!
