- Report: #1423661
Complaint Review: Fiat Chrysler Automobiles Warranty Division - Auburn Hills Michigan
Reported By:
Jason -
Vancouver, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fiat Chrysler Automobiles Warranty Division
P.O. BOX 21-8004 Auburn Hills, 48321 Michigan, United States
Phone:
800-726-4636
Web:
www.fcanorthamerica.com
Categories:
Business Rating:
(0)
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Fiat Chrysler Automobiles Warranty Division FCA Failure to Reimburse for Rental After Major Warranty Work. Auburn Hills Michigan
- I had the rear-end of my 2016 RAM 1500 replaced in September of 2017, due to defective parts. I was required to obtain a rental car while my truck was being repaired. I paid for the rental out of pocket and was told that I should contact FCA for reimbursement. I contacted them on 9/15/2017 and submitted the requested documents to include a receipt from the rental car company showing that I paid the full amount of $341.24. I heard nothing from them until I contacted them in late November. I was told at that time that the case was outside of their 60 day reimbursement period and that all he could do is send that department a note asking why there was a delay. I heard nothing from FCA until I called on 1/2/18. I was told that they closed my account and that they contacted me in December, they could not provide a date. I asked them if they left a message and what number they called me at. The lady read the number that they called me at and it was incorrect, she then stated that she read it wrong and they in fact called me at the correct number, this was only after I gave her the correct number. She stated that I had to submit the paperwork again along with a cc statement. After arguing about why they needed my credit card statement I acquiesced and sent them a redacted statement showing them that I paid the amount like the receipt from the rental car place already stated. I hear nothing until they called today stating that they required proof that I had the work they paid for done on my truck. I told them that the dealership could give them that paperwork. The lady hung up with me and when she called me back she left me a false number 1800-423-4636, I called several times and listed to the VM several times to make sure that I heard correctly. After I called another number found on their website I was told that they had no way of contacting them because they are in a different region. Now I cant contact them. Furthermore the agent tells me they don’t intend on fully reimbursing me for my rental.
