- Report: #1493606
Complaint Review: Fidelity National Home Warranty -
-
Author Not Confirmed
Why?
Fidelity National Home Warranty
United States
Phone:
1-800-308-1420
Web:
www.homewarranty.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fidelity National Home Warranty FNHW Home Warrenty homewarrenty.com Conviently looses invoices/receipts to avoid reimbursements
We had some appliances go dead this winter and needed them replaced. We called Fidelity National and filed a claim.
It took over a week for them to respond while our appliances were down. When they responded, they claimed that they have no service providers who would services those appliances in our area (in Nevada) and asked us to go look for our own.
First I had to do all the work to call and find someone who would work on those appliances and request forms and call back to Fidelity National to report process and request forms for each step of the way, taking many hours to talk to and get e-mails to links to forms that they claim they sent but we never receieved.
Eventually we did get a form mailed and I signed and e-mailed it back. Then they claimed they never receieved the form, so we resent it.
Repeat the above for several weeks.
The contractor did call Fidelity National and gave estimates on repairs and replacements. Fidelity National authorized replacement since repair costs would be too great. However the appliance is discontinued so the contractor had to look for a similar replacement.
The travel costs and labor was also several thousand, however Fidelity National supposedly authorized it. I was told by Fidelity National that I had to pay the contractor / service provider first up front (several thousand) and they would reimburse me.
However after paying the contracotor, I e-mailed fidelity National a copy of the receipt, several weeks past and I never receieved a check, I called Fidelity National and they claimed they never got the authorization form, or a invoice, or a receipt!!
I resent all of the above to several different e-mail addresses that the Fidelity National rep gave me, one after another which didn't work.
Eventually they claimed they received them.
Several more weeks pass and I didn't get a check, I called them and after a long wait of several hours, they claim they needed to authorize it.
Do this date, months later, I am out over $6000 and have not receieved any reimbursement from Fidelity National.
All they do is claim they never got a form, or a invoice, or a receipt. And ask you to resend, and they claim they never get it.
This company is a total scam.
