Complaint Review: Financing Altenatives Or Pc-credit.com - Chesapeak Virginia

We thought we were getting on the road to financial recovery,after an accident wiped me out, when my wife and I answered an adverisement on the USA cable network. And in the process get a new computer to replace our gerbil fed dinosaur.

My wife answered all the financial questions. I spoke to the sales representative briefly to give her some system requirements. This was in November of 2006. I know my wife asked how long the process would take and was delighted to hear we would have a new computer in Febuary,2007.Well, we gave them our financial information and began our payments.

In the early part January of 2007, my wife contacted the company to check the status of our orderand was told everything all was inorder. To her shock,when she tried to call them infirst week of Fbuary, the phone at the company was disconnected, and the new number they gave in that stupid foward message; no one answered. She tried sending an e-mail; no reply. Still they kept taking money. We recieved our statement for January with a customer service number and and e-mail address.She tried both...to no avail.

Finally in mid-Febuary, in our statement, we got a "congatulations" with our statement...saying we had reached a" fullfilment phase".This was something that WAS NOT explained to us.Now our computer would be ordered in March. Mind you, we could not get a return call or e-mail from this company for atleast 3 to 4 weeks.

So,on or about the tenth of March, when we recieved paperwork for our computer to be "shipped" or something we also were informed we qualified for upgrades to our computer and a "revolving credit account".On March 13, my wife got an e-mail reiterating the fact that the paperwork was needed to complete the order and had not been recieved yet although we sent it out around the 10th or 11th of March. Of course we couldn't get any one to call us at our convience or answer a dam phone for that matter.

On march 27th we recieved a phone call at 7:30 p.m. It was Tanya from Financing Alternatives. I was in the room while my wife struggeled to get some answers from Tanya, but she became condescending and offensive only referring to a contract she said was incomplete.(A note here: If our contract was not complete the I beleive it is a void contract and not enforcable.)I took the phone from my wife and got the same treatment from Tanya...I angrily asked to speak to a supervisor.....she said no!!!..at which point I demanded to speak to one.

I was put on hold for about 5 to 10 minuites..then told that a supervisor was not available and that one would call me in "24 to 48 hours". On Wedsenday and Thursday, I waited for a phone call that never came.

So Thursday night I called them and left a message on there voicemail.stating that since they couldn't bother to call me back that I was giving them until the monday to contact me to resolve this or I would cancel there payments. They didn't call so I followed thru.

Since then no-one has even made an attemp to contact us to re-solve the problem, which is what we wanted in the first place. Yesterday,May 2, we recieved an e-mail from Tanya. It confirmed some of our info but from there point of view. This was a reply from an e-amil we sent A MONTH AGO!!!! I also sent a hand written letter to the "ceo" of this company, George Christian, who apparently taugh his employees the fine art of not answering, because I haven't heard from him either.

It's a hell of a thing to start a company based on treating people poorly,and ripping them off because they had some hard times. After 20 years of customer service besde employment, all some had to do was talk to us and return (in a decent time frame) a phone call.

We are not done because of this we are filing this report and folowing up with our police department, the Virginia BBB and Consumer Protection Division. If I have to go there to Virginia I will get my money back.

Bill & jen

manasquan, New Jersey
U.S.A.