flatratetech
mesa,#2UPDATE Employee
Tue, March 05, 2013
They broke it so they need to eat the cost. I've broken one and my shop ate the cost but on the invoice guess what.. the sensor was .99c I've also seen the valve stem in the tpms sensors ceased up and broke one on accident removing it to let the air out. Who ate that cost I don't know. The part was very corroded and brittle, didn't take much pressure at all and snap. But it had to come out to let the air out. The cost of the sensor marked up 30% I belive, and labor to install. Even though they would have had to put a new tpms sensor kit on and had to re install anyways. This is why I started working on my own cars.
consumer voice
USA#3UPDATE Employee
Fri, December 14, 2012
Hello,
My name is Tom and I am with the Firestone Corporate Offices. I have read your review and want to apologize for the lack of customer service you recieved recently at our Firestone location in Niles. In regards to the online pricing, yes you can typically find lower priced parts online, as is the case with many products. However, we can not install customer parts because we have no way to warranty them. You are completely correct in regards to the TPMS sensor issues when you state, "if you knew there's a good chance that the sensor might break because of your actions, you should let me know before you even touch my car". This is the exact way we instruct technicians to proceed with issues like this, I apologize this was not afforded to you. If you could please email me at [email protected] with an invoice number or phone number on your account I can get the right management involved to help.
Thanks,
Tom
MartyMarsh
Stillwater,#4General Comment
Thu, December 13, 2012
Years ago they got me for 5 stripped lugs on one wheel and what they didn't know was I always torqued my lug nuts to 100 pounds. But they wouldn't admit it or go for the cost of fixing it. Why would they if they broke it, it would be like they are admitting that they are liars and crooks.
All I can say is stay far away from these people.