- Report: #1249177
Complaint Review: First Choice Power - Internet
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Author Confirmed
Why?
First Choice Power
Internet, USA
Phone:
18664692464
Web:
www.firstchoicepower.com
Categories:
Business Rating:
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First Choice Power Direct Energy Greedy and Money Hungry Internet
I had recently tried to switch from prepaid lights to a company where i could get a regular monthly bill. I chose first choice power. HUGE MISTAKE!!!. The first time i signed up they ran my credit and the deposit was 50 dollars. Which i paid July 22nd 2015. Apparently 3 days later i recieved a call from first choice power telling me i had a switch hold on my account and they could not cut the service on. Ok so if that was the case i told them i wanted my deposit back. Which was refunded. I had already spoken to 2 people between July 22nd and the day they refunded my 50 dollars. Apparently on their website it says after 15 days of inactivity or a person chooses not to pay the deposit to get service cut on they delete the account. Thats a crock of s***!!!. So here we are on August the 13th and once again I pay them a 50 dollar deposit to start service.
Because thats what i was told the required deposit was. Now this was probably the fifth person i had talked to between July 22nd and August 13th going through the enrollment process over and over again and them runninv my credit. These people dont know what the **** they are doing!!. So i thought that that was it and now all i would have to do is wait the usual e to 7 business days to start service. WRONG!! I get a call from them August 17th telling me that i have two accounts and the deposit is 400 dollars. WHAT THE F****?!!!!!!. How the heck did it go from 50 to 400 and where did the second account come from? I called several times and noone would listen. I became extremely upset and when i called back to Find out what happened noone could tell me why they would ask for a 400 dollar deposit after they had already ran my credit and the first deposit 50. Clearly a mistake that someone from their company made. And they refused to admit they messed up somewhere. What happened?
