Complaint Review: First Convenience Bank And Or 1st Bank Texas - Kileen Texas

If the account has been opened for less than 6 months there is a 25 dollar charge to close the account but that can be waived by the branch manager. Please keep this in mind when dealing with any bank. The manager can override fees but you also must keep in mind that banks are a bsuiness too so when your account is over drawn they must weigh the circumstances surrounding the issue and do what they feel is right. In you case with your experience I would probably say i apologize that our relationship didnt work out and see what we could put in place as products to remedy the situation if you no longer wanted to bank with me I would gladly close your account to prevent negative word of mouth. The 25 dollar charge should have been given to you when you opened the account in the Truth in Savings disclosure which they are legally required to give you. i hope this helps.

To the former manager that replied to the story. Thanks alot with the explaining.You're so right about them not having training. You can tell that when they explain things at different times and they all come with something new to tell you. I did get credited over $200 which I felt that should have ate the whole amount. I received a letter from the Sr. Vice President of the bank in which I cant get in touch with. I had a supervisor tell me that once I brung the account to a zero balance that I could close the account out with no problem. However when I paid the fee I than told that I needed to pay them $25.00 to close the account out.. Now how in the hell do I owe you to close an account out that I no longer want nor need? Now remind you I no longer have direct deposit so now there's going to be fee's added to that every month since the acct is at a zero balance. Now this company is trying there best to keep making money. But why like this? Every dog has it's day. I thank you for being willing to tell the truth and I respect you from moving from the bank for the right reason's. I wish you the best and God Bless You and every one with this company that's having a problem.

First let me say I have no ill will about working with the company nor do I hold anyone that works with the company at fault. I worked with the company for nearly three years and the one thing and I have to clarify is this.....THE BANK AND THE COLLECTION AGENCY THAT CONTACTS YOU WHEN YOUR ACCOUNT GOES NEGATIVE ARE OWNED BY THE SAME PEOPLE! This is very important to understand because all those fees you all have received and how the bank processes their transactions are legally provided to you in a federally regulated disclosure very single one of you should have received. This is known as the Truth in Savings act. You also should have received somethiing called the Funds Availability Policy which is known by Federal regulations as Reg CC. Here is the catch First Convenience Bank puts tons of pressure on their managers and tellers to generate an ungodly amount of accounts monthly. Customer Service is second and I do not care what anyone there tells you it is. So when they open the accounts they try to do it very quickly and get you in and out without explaining the accounts and the regulations to you. Most of the time they do not even give you the federal regulation brochures which is a legal requirement! Now I am a manager with another bank that puts customer service first and I am taking a huge chance and putting myself in jeopardy telling you all this, but not once when I was working there did I mislead anyone of my customers with how things were done. The training at that bank is sub-par so many of the employees have no and i mean no prior banking experience which means they cannot assist you in an appropriate manner which is by no fault of their own. Ok now about the fees you have been seeing. Here is how FCB does it to clarify. Just like most banks there are two different balances on your accounts. There is the Available balance. This balance is up to the minute. It takes into every transaction you have done up to that second. The catch is that if you pay for gas at the pump, or rent a car, or get a hotel room there will be a large amount holding out of this balance usually for 72 hours. This still counts against items coming through every business days night. Now items are processed there sometimes between midnight and six AM not right at Midnight! Now there is the ledger balance which reflects items that the bank has already paid to the merchants and their banks have collected. Here is the most important thing of al....... FCB charges your NSF and OD fees based on the items paying against you available not your ledger balance. This allows the bank to double charge you for the items that are pending. For example: You have $100 in your account in your available balance. - You buy gas for $40 on Monday - You buy dinner for $40 on Tuesday (the gas amount is still against you available but has not hit your ledger yet do not forget) - Then on wednesday you buy a toy for $21 dollars Now a normal bank you would be charged one OD fee for the toy. (100-40-40=20) (20-21= ($-1)) plus OD fee. At this bank you get charged for every item that posts to your ledger based on what you available balance was at the time which was ($-1). This is confusing and it is very hard for most of the tellers and managers to explain which is why there are so many conflictiing stories. Let me tell you this I left this company not because I did not respect the people that worked there but because ethically it is just not right. If you all have any questions regarding the policies and practices of this bank please feel free to submit something and I will do the best I can to help you all out. I hope this answered most of your questions.

For the comsumer that stated that I should have opened an acct with a REPUTABLE Bank. The bank still has yet to contact me concerning my issue with them but I have gotten a call at my job in concerns with the overdraft. I did open a new acct with Chase will see how it goes.

You need to stick to the well known banks, ie: Wells Fargo, Chase,. Stay away from Compass, 1sT Convenience and also Bank of America. I have been told by numerous people that these banks are all total RIP OFF'S