- Report: #764294
Complaint Review: First House Financial - Santa Cruz California
Reported By:
Edward -
Baltimore, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
First House Financial
Santa Cruz, California, United States of America
Phone:
831-600-8203
Web:
www.firsthousefinancial.com
Categories:
Business Rating:
(0)
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First House Financial Charged me a monthly fee of $9.95 without my knowledge, never sent any information, terrible customer service, etc etc. Santa Cruz, California
I was looking for housing in a new area, and saw a listing but could not view it without speaking with First House Financial. When I spoke with the representative she told me that they would need to charge me a one-time fee of $1.00 to view the listing information.
Needless to say, I received nothing via mail or e-mail regarding the listing. Not only that, my credit card was being charged $9.95 per month with an automatic renew. When I first found this out, I tried to contact them and nobody would answer the phone, they just quickly hung up on me. Then I tried to contact my bank to let them know, the only thing my bank said is if they charge me again they will notify me immediately.
You guessed it, they charged me again this month the same $9.95 per month for a service I never received or agreed upon. All I wanted was to view a single listing.
When I tried calling back this time, I spoke with Samantha in Customer Service. She was extremely rude, and at one point asked me very rudely, "Sir, do you want to cancel your service or not?" I was shocked! Not only was I trying to get to the bottom of what was going on, she wanted nothing to do with me and did not want to help.
After she hung up on me, I called her back and got her after waiting on hold for 25 minutes. She said there was a $5.00 cancellation fee. I was upside myself when I heard that and told her the situation that I had gone through, she didn't care and told me everything is non-refundable. Yet again, I never received any information, nothing, just got charged the following:
$1.00 to (supposedly) see the listing
$9.95 per month for 2 months for ???? Nothing!
$5.00 to cancel (to cancel me paying them more money)
From top to bottom this company is a scam, I'm out about $25.00 which isn't the big deal, it's the principal, and now that I've reported them it feels a little better.
Needless to say, I received nothing via mail or e-mail regarding the listing. Not only that, my credit card was being charged $9.95 per month with an automatic renew. When I first found this out, I tried to contact them and nobody would answer the phone, they just quickly hung up on me. Then I tried to contact my bank to let them know, the only thing my bank said is if they charge me again they will notify me immediately.
You guessed it, they charged me again this month the same $9.95 per month for a service I never received or agreed upon. All I wanted was to view a single listing.
When I tried calling back this time, I spoke with Samantha in Customer Service. She was extremely rude, and at one point asked me very rudely, "Sir, do you want to cancel your service or not?" I was shocked! Not only was I trying to get to the bottom of what was going on, she wanted nothing to do with me and did not want to help.
After she hung up on me, I called her back and got her after waiting on hold for 25 minutes. She said there was a $5.00 cancellation fee. I was upside myself when I heard that and told her the situation that I had gone through, she didn't care and told me everything is non-refundable. Yet again, I never received any information, nothing, just got charged the following:
$1.00 to (supposedly) see the listing
$9.95 per month for 2 months for ???? Nothing!
$5.00 to cancel (to cancel me paying them more money)
From top to bottom this company is a scam, I'm out about $25.00 which isn't the big deal, it's the principal, and now that I've reported them it feels a little better.
4 Updates & Rebuttals
Pattie D
United States of AmericaIssue Resolved
#2Consumer Comment
Thu, January 19, 2012
first house financial firsthousefinancial.com
Pattie D
United States of America
Diagnox
santa barbara,California,
U.S.A.
Issue is Resolved!
#4UPDATE Employee
Tue, August 23, 2011
Hello,
We apologize that you had a bad experience with our service. However, it seems that you did not take the proper steps outlined to receive your information after registration. Also, you were informed at least 3 times through the registration process of the payment terms through the website alone. However, we will be happy to extend your membership free until the end of the year; this way you may still avail the service at no additional cost. Please email us to receive your downloads. Thank you!
