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  • Report:  #1270187

Complaint Review: First National Bank Omaha - Omaha Nebraska

Reported By:
Jerome - Crosswicks, New Jersey, United States of America
Submitted:
Updated:

First National Bank Omaha
16th & Dodge St Omaha, 68197 Nebraska, USA
Phone:
(888) 980-5840
Web:
http://www.firstnational.com/
Tell us has your experience with this business or person been good? What's this?

Unfair business practices -

These crooks drastically reduced my credit limit after I made a payment and without proper notification. Yesterday I made a credit card payment to my First National credit card. I paid down 70% of the balance from $7,100 to $2,100 so there should have been $5k avail today. I tried to use the credit card today to business invoice with part of the $5k that should have been available. After multiple failed attempts to pay the invoice online I called the credit card company to find out the problem. 1. They first told me they hold 80% of the payment until it comes out of pending status. I told them that I need access to my available credit Today. 2. They had me do a conference call with my actual bank to verify the funds were good. 3. After the bank conference call, my credit card company tells me they reduced my credit limit. I didn't get any notification that they were reducing my limit. The bank says they made that decision yesterday. My response was "yesterday after you receive my payment. I told them could have sent me a letter the day after you didn't receive payment (November 12), ie the first day it was past due on your books but you deliberately waited until you got a large payment". (My payment was 12 days past the due date but I'm aware that credit card payments are not considered late until the next billing cycle comes and goes and no payment is made.) 4. I also asked, "When was I going to receive a letter about the credit limit decrease." The person I spoke with said they were going to mail one out today. 5. I asked "well what is my new limit", these crooks said my new limit is the $2100 that's now available after my $5000 payment. 6. When asked how do you come up with a decision to give me a 70% reduction of my credit limit that was available just yesterday....."Well you make minimum payments and on the due date instead of before the due date; you've been late 4 times in 24 months, your at the peak credit limit and your Experian credit report shows delinquents on your report. Nonsense, missing the due date does Not make you late on credit reports and your credit report story is a flat out lie.....Sure enough, after arguing with them, I pull my credit report and I have No late accounts and No Delinquent accounts.



3 Updates & Rebuttals

Turns out that you are misinformed!!

#2Author of original report

Wed, December 02, 2015

Obviously, you are not aware that consumers have rights.........Turns out the Federal Governing body that oversees credit card companies and their practices thought enough of my gripe to open up a case!!

 

Hmmm, this is probably not a topic you should be commenting on!!!  


Robert

Irvine,
California,
USA
You can't be serious

#3Consumer Comment

Wed, November 25, 2015

This has to be a joke and you can't be serious, but if by the off chance you are serious you have some very big mis-conceptions on exactly what a credit card is.

First of all where in the world did you get the idea that a credit card must provide you with "proper notification" before they reduce your credit limit?  If you read the terms of your credit card you will realize that they can reduce your credit limit or even close your account all together at any time and for any reason.   So you don't even need to be late even once. 

But then as we get further in your "Report" do we find that you know even less than first thought.  It is very interesting how it took you quite a while to finally admit you were late.  Why wasn't that in your title? 

Credit cards have no "grace period" and there is no such thing as not being late until you get your next statement.  For a credit card, if your payment is due by 5PM on the 12th of the month, if you make your payment at 5:01PM..it is late.  Yes, you won't get it listed on your credit report until you are 30 days late but as far as the credit card company is concerned you are still late.  And you were late 4 times in the last 2 years. 

Oh and before you say it...no I do not now or have I ever worked for this company and would have said the exact same thing regardless of what credit card you were talking about....because they are all the same.


Update to Original Post

#4Author of original report

Wed, November 25, 2015

Don't forget to file your formal complaint with the Consumer Financial Protection Bureau (it's quick and easy)

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