Melissa
Taylorville,#2Author of original report
Mon, October 06, 2003
Just an update for you. We continue to receive no reply from USB or anyone connected to them regarding our situation. Although, we continue to receive that famous 5 Star Service Guarantee. After telling us initially that they had received no pymts. since 4-2002, I produced copies of checks endorsed by Firstar\USB in Milwalkee. Amazingly enough they found those pymts when confronted with the endorsed checks. After finally receiving copies of checks from my new bank, I now have copies of 5 more checks endorsed by the same branch in Milwalkee. Before handing those over to my local branch, I realized that I didn't have a printout of our account history. All the histories I had seen and studied previously, I did at the bank and they kept those. I didn't want them to be able to say once again, that they had a record of those pymts, when confronted with the endorsed checks. My son, Zach and I went to the local branch at 11:40am on Saturday, Sept. 20. I told the receptionist what I wanted and she instructed me to wait while she found someone to help me. At 11:55, the receptionist informed me that Tammy ? was going to come up and use her computer as she didn't want to close her pages on her own computer as she was working on something. Tammy ? then approached me. She was less than kind as she asked me for the account #. I apoligized to her, telling her that I had left the paper with the number at home on the table. I asked her if she couldn't look it up by name. She replied sarcastically that she supposed she could. Her whole demeanor was snotty, and filled with annoyance from having to wait on me. I was in no way rude to this person, nor have I been with anyone in this bank while trying to resove this mess, and I have been in the bank on a daily basis since this started, being helped and waited on by the Asst. VP. (This includes Karen ?- branch manager- who told me I was lying. I have been respectful and curteous . I am not so stupid as to think I can get treated with respect if I give none.) While Tammy ? was bringing up our acct info I again apologized for her inconvience. She looked up at me and hatefully stated the following, "Well, I am very busy trying to help my other customers. Beside that, you come in here at closing time and demand this printout, taking me away from my other customers." I was stunned. She was the one who had made me wait for her 15 minutes and I was waiting patiently. She stated all of this right at the reception desk in a loud voice, right in front of all the tellers and other customers still in the bank. I informed her that I had been waiting patiently. She then looked up at me again and with the same tone, stated, " Your name is not on this account." I said, "No it's not. I am aware of that, and so is your branch manager and the Asst. VP who as dealt with me daily for over 5 weeks." She then told me, "Well, to bad the VP is not in today. I could get in alot of trouble for giving you this info." I continued to try to be nice and told her it was no secret to anyone who worked in this bank that my husband has given this bank permission to give me anything I need regarding this account. She stomped out from behind the counter and snottily told me she would have to get the o.k. from the branch manager. By this time, everyone in the whole bank has heard our conversation and staring, including my 11 year old son who is standing beside me looking up at me with a baffled expression on his face. I was so humiliated that I loudly told her not to trouble herself and that I would come back on Monday when the asst. VP was there to help me, seeing how this had been so burdensome to her. She stopped and turned around half way across the bank, put her hand on her hip, and was giving me the most hateful look. My son pulled my hand and asked me why that lady was being so mean to me when I just wanted a paper. I took his hand and told him lets go. I said, well Zach, it's that famous 5 Star treatment. When I got in the van I could hold back no more and started crying. I can not for the life of me figure out what I have done to deserve such treatment from these people. If I had treated them that way I could understand it and would deserve it in return. I told the VP on Monday what had transpired over the weekend. I told him that foreclosure or bankruptcy didn't change the fact that I am still a customer there as long as this issue remains unresolved and that the hours on the door say you are open until noon. If I or anyone else came in at 1 minute before noon, that they are required to help or ask us to come back Mon. I told him I in no way derserved the treatment I received that day. He said, no you do not. You have been most kind and respectful, I think, considering your circumstances. He then apologized for the incident on Sat. I thanked him and said that I appreciated all his help trying to take care of this but he was no the one who needed to apologise to me. It is the ones who have dished it out. I told him that once again, it's about accountability for ones own behavior. I told him Thank you again and took my printout and exited the bank. That's about it for now. I have had a few newspapers call after sending out letters and copies of my story and links to this website and others. They have all told me that as soon as some kind of legal litigation is filed to call and let them know and then they could interview me. Thanks for the ear, I appreciate it!
Melissa
Taylorville,#3Author of original report
Mon, October 06, 2003
Just an update for you. We continue to receive no reply from USB or anyone connected to them regarding our situation. Although, we continue to receive that famous 5 Star Service Guarantee. After telling us initially that they had received no pymts. since 4-2002, I produced copies of checks endorsed by Firstar\USB in Milwalkee. Amazingly enough they found those pymts when confronted with the endorsed checks. After finally receiving copies of checks from my new bank, I now have copies of 5 more checks endorsed by the same branch in Milwalkee. Before handing those over to my local branch, I realized that I didn't have a printout of our account history. All the histories I had seen and studied previously, I did at the bank and they kept those. I didn't want them to be able to say once again, that they had a record of those pymts, when confronted with the endorsed checks. My son, Zach and I went to the local branch at 11:40am on Saturday, Sept. 20. I told the receptionist what I wanted and she instructed me to wait while she found someone to help me. At 11:55, the receptionist informed me that Tammy ? was going to come up and use her computer as she didn't want to close her pages on her own computer as she was working on something. Tammy ? then approached me. She was less than kind as she asked me for the account #. I apoligized to her, telling her that I had left the paper with the number at home on the table. I asked her if she couldn't look it up by name. She replied sarcastically that she supposed she could. Her whole demeanor was snotty, and filled with annoyance from having to wait on me. I was in no way rude to this person, nor have I been with anyone in this bank while trying to resove this mess, and I have been in the bank on a daily basis since this started, being helped and waited on by the Asst. VP. (This includes Karen ?- branch manager- who told me I was lying. I have been respectful and curteous . I am not so stupid as to think I can get treated with respect if I give none.) While Tammy ? was bringing up our acct info I again apologized for her inconvience. She looked up at me and hatefully stated the following, "Well, I am very busy trying to help my other customers. Beside that, you come in here at closing time and demand this printout, taking me away from my other customers." I was stunned. She was the one who had made me wait for her 15 minutes and I was waiting patiently. She stated all of this right at the reception desk in a loud voice, right in front of all the tellers and other customers still in the bank. I informed her that I had been waiting patiently. She then looked up at me again and with the same tone, stated, " Your name is not on this account." I said, "No it's not. I am aware of that, and so is your branch manager and the Asst. VP who as dealt with me daily for over 5 weeks." She then told me, "Well, to bad the VP is not in today. I could get in alot of trouble for giving you this info." I continued to try to be nice and told her it was no secret to anyone who worked in this bank that my husband has given this bank permission to give me anything I need regarding this account. She stomped out from behind the counter and snottily told me she would have to get the o.k. from the branch manager. By this time, everyone in the whole bank has heard our conversation and staring, including my 11 year old son who is standing beside me looking up at me with a baffled expression on his face. I was so humiliated that I loudly told her not to trouble herself and that I would come back on Monday when the asst. VP was there to help me, seeing how this had been so burdensome to her. She stopped and turned around half way across the bank, put her hand on her hip, and was giving me the most hateful look. My son pulled my hand and asked me why that lady was being so mean to me when I just wanted a paper. I took his hand and told him lets go. I said, well Zach, it's that famous 5 Star treatment. When I got in the van I could hold back no more and started crying. I can not for the life of me figure out what I have done to deserve such treatment from these people. If I had treated them that way I could understand it and would deserve it in return. I told the VP on Monday what had transpired over the weekend. I told him that foreclosure or bankruptcy didn't change the fact that I am still a customer there as long as this issue remains unresolved and that the hours on the door say you are open until noon. If I or anyone else came in at 1 minute before noon, that they are required to help or ask us to come back Mon. I told him I in no way derserved the treatment I received that day. He said, no you do not. You have been most kind and respectful, I think, considering your circumstances. He then apologized for the incident on Sat. I thanked him and said that I appreciated all his help trying to take care of this but he was no the one who needed to apologise to me. It is the ones who have dished it out. I told him that once again, it's about accountability for ones own behavior. I told him Thank you again and took my printout and exited the bank. That's about it for now. I have had a few newspapers call after sending out letters and copies of my story and links to this website and others. They have all told me that as soon as some kind of legal litigation is filed to call and let them know and then they could interview me. Thanks for the ear, I appreciate it!
Melissa
Taylorville,#4Author of original report
Mon, October 06, 2003
Just an update for you. We continue to receive no reply from USB or anyone connected to them regarding our situation. Although, we continue to receive that famous 5 Star Service Guarantee. After telling us initially that they had received no pymts. since 4-2002, I produced copies of checks endorsed by Firstar\USB in Milwalkee. Amazingly enough they found those pymts when confronted with the endorsed checks. After finally receiving copies of checks from my new bank, I now have copies of 5 more checks endorsed by the same branch in Milwalkee. Before handing those over to my local branch, I realized that I didn't have a printout of our account history. All the histories I had seen and studied previously, I did at the bank and they kept those. I didn't want them to be able to say once again, that they had a record of those pymts, when confronted with the endorsed checks. My son, Zach and I went to the local branch at 11:40am on Saturday, Sept. 20. I told the receptionist what I wanted and she instructed me to wait while she found someone to help me. At 11:55, the receptionist informed me that Tammy ? was going to come up and use her computer as she didn't want to close her pages on her own computer as she was working on something. Tammy ? then approached me. She was less than kind as she asked me for the account #. I apoligized to her, telling her that I had left the paper with the number at home on the table. I asked her if she couldn't look it up by name. She replied sarcastically that she supposed she could. Her whole demeanor was snotty, and filled with annoyance from having to wait on me. I was in no way rude to this person, nor have I been with anyone in this bank while trying to resove this mess, and I have been in the bank on a daily basis since this started, being helped and waited on by the Asst. VP. (This includes Karen ?- branch manager- who told me I was lying. I have been respectful and curteous . I am not so stupid as to think I can get treated with respect if I give none.) While Tammy ? was bringing up our acct info I again apologized for her inconvience. She looked up at me and hatefully stated the following, "Well, I am very busy trying to help my other customers. Beside that, you come in here at closing time and demand this printout, taking me away from my other customers." I was stunned. She was the one who had made me wait for her 15 minutes and I was waiting patiently. She stated all of this right at the reception desk in a loud voice, right in front of all the tellers and other customers still in the bank. I informed her that I had been waiting patiently. She then looked up at me again and with the same tone, stated, " Your name is not on this account." I said, "No it's not. I am aware of that, and so is your branch manager and the Asst. VP who as dealt with me daily for over 5 weeks." She then told me, "Well, to bad the VP is not in today. I could get in alot of trouble for giving you this info." I continued to try to be nice and told her it was no secret to anyone who worked in this bank that my husband has given this bank permission to give me anything I need regarding this account. She stomped out from behind the counter and snottily told me she would have to get the o.k. from the branch manager. By this time, everyone in the whole bank has heard our conversation and staring, including my 11 year old son who is standing beside me looking up at me with a baffled expression on his face. I was so humiliated that I loudly told her not to trouble herself and that I would come back on Monday when the asst. VP was there to help me, seeing how this had been so burdensome to her. She stopped and turned around half way across the bank, put her hand on her hip, and was giving me the most hateful look. My son pulled my hand and asked me why that lady was being so mean to me when I just wanted a paper. I took his hand and told him lets go. I said, well Zach, it's that famous 5 Star treatment. When I got in the van I could hold back no more and started crying. I can not for the life of me figure out what I have done to deserve such treatment from these people. If I had treated them that way I could understand it and would deserve it in return. I told the VP on Monday what had transpired over the weekend. I told him that foreclosure or bankruptcy didn't change the fact that I am still a customer there as long as this issue remains unresolved and that the hours on the door say you are open until noon. If I or anyone else came in at 1 minute before noon, that they are required to help or ask us to come back Mon. I told him I in no way derserved the treatment I received that day. He said, no you do not. You have been most kind and respectful, I think, considering your circumstances. He then apologized for the incident on Sat. I thanked him and said that I appreciated all his help trying to take care of this but he was no the one who needed to apologise to me. It is the ones who have dished it out. I told him that once again, it's about accountability for ones own behavior. I told him Thank you again and took my printout and exited the bank. That's about it for now. I have had a few newspapers call after sending out letters and copies of my story and links to this website and others. They have all told me that as soon as some kind of legal litigation is filed to call and let them know and then they could interview me. Thanks for the ear, I appreciate it!
Melissa
Taylorville,#5Author of original report
Mon, October 06, 2003
Just an update for you. We continue to receive no reply from USB or anyone connected to them regarding our situation. Although, we continue to receive that famous 5 Star Service Guarantee. After telling us initially that they had received no pymts. since 4-2002, I produced copies of checks endorsed by Firstar\USB in Milwalkee. Amazingly enough they found those pymts when confronted with the endorsed checks. After finally receiving copies of checks from my new bank, I now have copies of 5 more checks endorsed by the same branch in Milwalkee. Before handing those over to my local branch, I realized that I didn't have a printout of our account history. All the histories I had seen and studied previously, I did at the bank and they kept those. I didn't want them to be able to say once again, that they had a record of those pymts, when confronted with the endorsed checks. My son, Zach and I went to the local branch at 11:40am on Saturday, Sept. 20. I told the receptionist what I wanted and she instructed me to wait while she found someone to help me. At 11:55, the receptionist informed me that Tammy ? was going to come up and use her computer as she didn't want to close her pages on her own computer as she was working on something. Tammy ? then approached me. She was less than kind as she asked me for the account #. I apoligized to her, telling her that I had left the paper with the number at home on the table. I asked her if she couldn't look it up by name. She replied sarcastically that she supposed she could. Her whole demeanor was snotty, and filled with annoyance from having to wait on me. I was in no way rude to this person, nor have I been with anyone in this bank while trying to resove this mess, and I have been in the bank on a daily basis since this started, being helped and waited on by the Asst. VP. (This includes Karen ?- branch manager- who told me I was lying. I have been respectful and curteous . I am not so stupid as to think I can get treated with respect if I give none.) While Tammy ? was bringing up our acct info I again apologized for her inconvience. She looked up at me and hatefully stated the following, "Well, I am very busy trying to help my other customers. Beside that, you come in here at closing time and demand this printout, taking me away from my other customers." I was stunned. She was the one who had made me wait for her 15 minutes and I was waiting patiently. She stated all of this right at the reception desk in a loud voice, right in front of all the tellers and other customers still in the bank. I informed her that I had been waiting patiently. She then looked up at me again and with the same tone, stated, " Your name is not on this account." I said, "No it's not. I am aware of that, and so is your branch manager and the Asst. VP who as dealt with me daily for over 5 weeks." She then told me, "Well, to bad the VP is not in today. I could get in alot of trouble for giving you this info." I continued to try to be nice and told her it was no secret to anyone who worked in this bank that my husband has given this bank permission to give me anything I need regarding this account. She stomped out from behind the counter and snottily told me she would have to get the o.k. from the branch manager. By this time, everyone in the whole bank has heard our conversation and staring, including my 11 year old son who is standing beside me looking up at me with a baffled expression on his face. I was so humiliated that I loudly told her not to trouble herself and that I would come back on Monday when the asst. VP was there to help me, seeing how this had been so burdensome to her. She stopped and turned around half way across the bank, put her hand on her hip, and was giving me the most hateful look. My son pulled my hand and asked me why that lady was being so mean to me when I just wanted a paper. I took his hand and told him lets go. I said, well Zach, it's that famous 5 Star treatment. When I got in the van I could hold back no more and started crying. I can not for the life of me figure out what I have done to deserve such treatment from these people. If I had treated them that way I could understand it and would deserve it in return. I told the VP on Monday what had transpired over the weekend. I told him that foreclosure or bankruptcy didn't change the fact that I am still a customer there as long as this issue remains unresolved and that the hours on the door say you are open until noon. If I or anyone else came in at 1 minute before noon, that they are required to help or ask us to come back Mon. I told him I in no way derserved the treatment I received that day. He said, no you do not. You have been most kind and respectful, I think, considering your circumstances. He then apologized for the incident on Sat. I thanked him and said that I appreciated all his help trying to take care of this but he was no the one who needed to apologise to me. It is the ones who have dished it out. I told him that once again, it's about accountability for ones own behavior. I told him Thank you again and took my printout and exited the bank. That's about it for now. I have had a few newspapers call after sending out letters and copies of my story and links to this website and others. They have all told me that as soon as some kind of legal litigation is filed to call and let them know and then they could interview me. Thanks for the ear, I appreciate it!