- Report: #408763
Complaint Review: Fit Factory - Free Acai Berry Trail - CCNNUTRA Acai Berry - New York New York
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Fit Factory - Free Acai Berry Trail - CCNNUTRA Acai Berry
305 West Broadway #114 New York, New York, U.S.A.
Phone:
866-4071022
Web:
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Fit Factory - Free Acai Berry Trail - CCNNUTRA Acai Berry New York New York
I ordered a "free" trail of the Acai Berry product last month. The advertisement said that I had to pay for shipping and that was it. After I ordered the prodect I received a Welcom email from Fit Factory congratulating me on my new memership. I promptly responded and stated this was a mistake. I only ordered a freee trail and did not wish to be a member to please cancel this and confirm and do not charge my credit card the $29.99/mo membership fee.
After several emails back and forth the company insisted that I forward them my telephone number, address and they would be happy to discuss it with me. I responded that I would not give them my personal contact information as they did not need it to cancel. A few days later I noticed several charges on my credit card for the membership and then also 2 more charges for products that I did not order.
There customer service number seemed to be bogus as I called numberous time only to get a fast busy signal. This of course was not addressed during the email battle. I explained over and over again that my email WAS my contact information and still this scam of a company has charged my credit card several times for things I have never ordered. Someone Stop these theives!!
Mommaaa
Wauwatosa, Wisconsin
U.S.A.
After several emails back and forth the company insisted that I forward them my telephone number, address and they would be happy to discuss it with me. I responded that I would not give them my personal contact information as they did not need it to cancel. A few days later I noticed several charges on my credit card for the membership and then also 2 more charges for products that I did not order.
There customer service number seemed to be bogus as I called numberous time only to get a fast busy signal. This of course was not addressed during the email battle. I explained over and over again that my email WAS my contact information and still this scam of a company has charged my credit card several times for things I have never ordered. Someone Stop these theives!!
Mommaaa
Wauwatosa, Wisconsin
U.S.A.
1 Updates & Rebuttals
Fit Factory Help
Nottingham,Maryland,
U.S.A.
Fit Factory Customer Service
#2UPDATE Employee
Thu, January 08, 2009
Please call our Customer Service line for any billing issues directly related to Fit Factory. Fit Factory Customer Service 1-866-407-1022
