- Report: #405607
Complaint Review: Fit Factory - Silver Springs Nevada
-
Author Confirmed
Why?
Fit Factory
P.o. Box 3540 Silver Springs, 89429 Nevada, U.S.A.
Phone:
866-407-1022
Web:
N/A
Categories:
Business Rating:
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Fit Factory, Tri-Slim, Beach Ready LLC Wanted free trial + s&h but ended up getting a charge for over 170.00 and still being charged after I made a call! Silver Springs Nevada
One day I saw a cool email I had received saying try a 10 day trial of 'Tri-Slim' for only 4.95 (cost of shipping). I thought, 'What could I loose'? Well, then about 10 days later I received a package in the mail and when I opened it it was 3 huge bottles of this 'Tri-Slim'! I was freaking out because I didn't order that!
So, I ran to my computer to look at my statement online and holy cow! Not only did they take 4.95, but they had also taken 175.00! I called them trying not to freak out, but I was a little stressed! Its like frickin Christmas time! So, the operator told me that when I ordered my "free trial" and then proceeded to click the 'submit' button I had just agreed to a membership where they send me automatic supplies along with automatic payments from my credit card! So, I am like really freaking out about now and she says there is nothing I can do to stop it!
She proceeds to tell me that its a wonderful new product and if I follow it correctly, results will happen. Who cares! I just wanted to try the darn stuff! I am so mad right now! Anyways, I told her to cancel my membership and she gave me a confirmation number of my membership cancellation. oh yay.
So, today....I was reading over my credit card statement....they billed me again! This time it was for 19.95 and the bonus of it was, there wasnt even pills that came in the mail! I am extremely frustrated and I have no clue what to do. How can they do this? I can somewhat understand the previous, but not today. I cancelled and they are still able to bill me?
Cantbreakme
Bellingham, Washington
U.S.A.
So, I ran to my computer to look at my statement online and holy cow! Not only did they take 4.95, but they had also taken 175.00! I called them trying not to freak out, but I was a little stressed! Its like frickin Christmas time! So, the operator told me that when I ordered my "free trial" and then proceeded to click the 'submit' button I had just agreed to a membership where they send me automatic supplies along with automatic payments from my credit card! So, I am like really freaking out about now and she says there is nothing I can do to stop it!
She proceeds to tell me that its a wonderful new product and if I follow it correctly, results will happen. Who cares! I just wanted to try the darn stuff! I am so mad right now! Anyways, I told her to cancel my membership and she gave me a confirmation number of my membership cancellation. oh yay.
So, today....I was reading over my credit card statement....they billed me again! This time it was for 19.95 and the bonus of it was, there wasnt even pills that came in the mail! I am extremely frustrated and I have no clue what to do. How can they do this? I can somewhat understand the previous, but not today. I cancelled and they are still able to bill me?
Cantbreakme
Bellingham, Washington
U.S.A.
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Please Contact Our Manager To Cancel
#2UPDATE Employee
Fri, January 02, 2009
Hello my name is Connie. I'm a customer service representative for Fit Factory's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. We are truly sorry about the negative experience you have had in regards to our product and would like to rectify the situation. I suggest contacting my manager directly, her email is [email protected] or if you call our customer service line 1-866-407-1022. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSR Fit Factory
