- Report: #610058
Complaint Review: Five Star Fido LLC - Laguna Hills California
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Author Not Confirmed
Why?
Five Star Fido LLC
23501 Ridge Route Drive Suite E Laguna Hills, 92653 California, United States of America
Phone:
(866) 512-2740
Web:
www.fivestarfido.com
Categories:
Business Rating:
(0)
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Five Star Fido, LLC Bait & Switch - Terrible Customer Care - Untrustworthy Laguna Hills, California
Five Star Fido is TERRIBLE!! They tell you on the website
when the item will be shipped but they NEVER ship on time & MOST of the
time they do not even have the stock available! Instead, they offer
substitutions, generally for more expensive items. They charge the credit card
immediately after you place the order, yet they refuse to credit your account
immediately. They violate the terms of their own contract but hold you
accountable for a 15% restocking fee. When you finally contact someone they
come up with all sorts of excuses.. & when you challenge those they turn
rude and even hang up the phone! They do not return calls or respond to emails
unless you threaten to take further action. The only calls they answer are for
new orders. After much aggravation I researched their reviews and realized how
badly they are perceived by everyone, Including a D rating on BBB! When I told
S the lady on the phone about their BBB rating she said: You can pay to have
your rating bumped up, you know and they are currently working on having that
rating changed - she said. Amazing response! Anyone, please educate me, can you
really buy a better rating with the BBB? I guess Five Star Fido will have to
pay a bundle for any bump-up!!
