Complaint Review: Fleetmatics - Charlotte, North Carolina & Rolling Meadows Illinois

E-mail sent to Fleetmatics regarding hiring process. Some names removed for privacy reasons. Response from HR and my response back below.

These e-mails were sent to ALL of Fleetmatics top management team, but only Jorge from HR responded, though he did copy everyone - which means they all accept and acknowledge his reply.

Dear Fleetmatics Leadership Team,

Back at the begging of December 2012, I applied for a business development manager position in your Charlotte office. A man named ****** over at ***** which seems to be a staffing agency was handling the initial hiring process. After speaking with him, he set up an interview with *****, HR Generalist / Recruiter on December 18th 2012. After speaking with *****, he felt that I might be a better fit for the director of sales position that had just opened up in the Charlotte office. He said that he would contact Christian Horne and set up an interview. I alerted ***** of the discussion and he stated that he would contact Christian as well. After following up with ***** on several occasions, I finally decided to e-mail Christian myself. I was unable to locate any contact information on him easily, but I finally came across his e-mail address on the internet. On January 15th, I sent Christian an e-mail directly mentioning the conversation between ***** and myself along with the conversations I had with ***** over at *****. As of today, I have not received a response. As I mentioned to ***** in my original e-mail to him on December 18th, thanking him for his time, I asked him to contact me if the director of sales position wasn't available as I would still be interested in the business development manager position. That position was just listed on LinkedIn again yesterday, so I would assume it must still be available.


Today is January 30th, 57 days from the initial contact on December 4th with *****, and I have yet to hear anything, let alone an update. Even in the numerous e-mails I've sent, the only response has been from ***** telling me he's trying to get a hold of Christian, and that no one at Fleetmatics is easily reachable. Now I know from being in sales, and running my own sales teams and departments, that's a very poor excuse. It also reflects poorly on the management techniques in either the local office, or regional managers, if not further up the chain. I consider myself extremely professional, and took the time to research the Fleetmatics product and company in hopes I'd at least have the opportunity to present myself and what I have to offer, but that has not happened and the outlook seems extremely low. While I do understand that by writing this e-mail, I'm most likely shooting myself in the foot with any possible chance of an interview, I figure those chances were never actually available in the first place so I'm not really losing anything.


This e-mail is not meant to come off as someone who is angry by the process, it's strictly for information purposes. While I may not work for the company, I hope that this shines a light on the process I experienced and hopefully it can be used to adapt a new process or make the corrections needed for future applicants. Also, I'm sure you are well aware of the postings on www.ripoffreport.com regarding the Charlotte office, but when reading them, one can certainly understand the frustration and experience I received in attempting to get interview, let alone work in that office.


I wish you all the best of luck and thank you for your valuable time.
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From Jorge Diaz - Senior Vice President, Global Human Resources - Fleetmatics

This email will confirm that we have received your email and feedback.  Although I cant speak to the facts of the situation you are referring to, I certainly will make a few points
 
We have no formal affiliation with ***** and the ***** firm.  That is a recruiting firm that has referred candidates in the past, but they do not represent or speak for Fleetmatics.

Although I sense your frustration with the process and lack of communication, I would encourage you to take a different approach in future job pursuits.  We certainly welcome feedback, especially the kind that we can use to become stronger as a company.  Although I dont know the nature of why you didnt receive the kind of communications you expected, I will take accountability on behalf of the company and apologize for any gaps in our process that may have affected you.  Your options to raise this matter perhaps could have included an attempt to contact me as the head of Human Resources in an attempt to get an answer.  Instead you sent this feedback to a broad set of executives in the company.  Your approach reflects on you and how  you might approach problem solving in the future.  For this, I agree that there is no point in continuing your pursuit of a position with Fleetmatics.
 
Thank you again for your feedback and best of luck in your job search.
 
Regards,
 
 
Jorge E. Diaz
Senior Vice President, Global Human Resources

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E-mail back to Jorge and the upper management team:

Jorge,

Thank you for the prompt reply and confirmation of my comments.

As I mentioned, this is usually not the route I would take, or would ever think of attempting, but after the process, and e-mails to both ***** & Christian Horne, I got the feeling that this was how business is done around Fleetmatics. Also, the listing of the position was posted and maintained by *****. I was under the impression the entire time, that this was his job with Fleetmatics - to find and set up interviews of potential candidates. 


Last but not least, in this case, I find it extremely fitting to not only alarm you, but other senior management members of my experience. While I have no doubt you may have been able to handle the situation, this is something everyone in charge of running the company should know. From the sound of your reply, it sounds that you would prefer to keep something like this out of view from others and frown upon someone coming forward with an issue. If I am not mistaken, that's one of the duties of an HR department - handling negative issues in regards to the company and it's employees. As unprofessional as you may think I am, I certainly think you response back to me was in the same "unprofessional" manner that my original e-mail may have been sent in.


Once again, I thank you for your time and prompt reply and hope that some of my experience results in changes for future applicants. 


Enjoy the rest of your day.