I ordered a free dog bed and paid 4.99 shipping on January 26, 2018. Weeks passed so I checked my order status and it showed completed. I emailed them and got an email stating it was on back order. Would be a few more weeks. That was February 20th. I also read all of the complaints and bbb reviews stating nobody has ever received a bed! Last night I tried pulling up the website to email them again and it won't pull up.