Florida Beach Destinations, LLC
Woodstock,#2UPDATE Employee
Fri, July 29, 2011
The customer complaining above simply doesn't understand how our program works. We have spent many hours trying to assist this person to no avail. It is hard to help someone who refuses genuine help.
This customer requested a three bedroom condo during the summer in the Denver, Colorado area. In Denver itself there are not many condos or resorts. It simply isn't that type of town like Vail, Breckenridge, Aspen, etc. We did not have ANY condos available at ANY price for the location requested. We tried explaining this to the customer and our explanation wasn't understood. We offered numerous options to the customer which included anything from a 4 bedroom condo in Frisco for $1200, 2 bedroom in Keystone for $521.00, to two short-notice condos priced at $399.00 for the week.
Every reasonable effort was made to accomodate this customer. In the end the customer chose not to reserve anything offered as $399.00 was all they wanted to pay. The point we tried explaining was the area simply didn't have anything available at any price and we can't offer something that doesn't exist. Had we had something available for the price and location they requested - of course we'd have been happy to reserve for them.
We have thousands of short-notice condos priced between $299-$399.00 which can be viewed on our website. These condos are located all across the globe. We also have an extremely great customer satisfaction rating with thousands of happy customer's located worldwide. We'd love to help this customer utilize their membership. All we need is a fair chance to do so.