Complaint Review: Florida Energy Water & Air (Rainsoft) - Altimonte Springs Florida

If this company installed a rain soft product in your home under the home depot brand name or representing themselves as part of the home depot program/company, all you have to do is raise holy h*ll with home depot and they will remove the system and repair your plumbing. I did it, you just keep complaining to home depot and they will make them take it out. If you financed the system using a retail installment contract, legally you don't have to pay for the system if it does not deliver on what the rep said it would do (Invoke the "Holder Rule" google it), basically it is a Federal Rule that governs finance lenders and says you don't have to pay until they correct it. The lender makes the dealer either buy the loan and satify the obligation (this means you don't owe the debt any longer) or satisfy the customer (you). In which you could say "remove it and I'll be satisfied". Get on the internet and facebook and send out the messages about this scam from home depot and rain soft fewa discovery marketing water treatment dealers. They are operating on the fringes and preying on people who are succeptible to their marketing gimmicks. 

I can attest to every complaint. I was scammed into buying one of their RAIN SOFT water softeners in 2010. I loved having the softener. But HATE that I have to deal with this company when servicing there over priced machine. When you do schedule service alot of times they never show up. So i'll call back to see what the problem was, and almost always have to speak to some ghetto female. She will apologize and say the next serviceman will give me a free bag of salt. This happened at least 10 times. I never got any salt. The drivers will always say they're out of salt. I tried to call other places for service, but since it is rain soft I have to go though them. The last straw was when I started to lose water pressure.They were called out but never showed up. Eventually I lost all water pressure and had to unplug and bypass the unit. After calling them out again, and not receiving the free salt, the guy blamed it on not being plugged in and put it into a regen, then left without verifying the problem. Still no pressure. So now it stays unplugged and bypassed because I refuse to deal with these assholes ever again. PLEASE DO NOT DEAL WITH THIS COMPANY!!!! THEY LIE AND OVER CHARGE!!!!!

First off, stop your lieing with the training . They do train sales people to lie just as you are taking the time to lie to the poor customer above who got ripped off . they train sales people to lie about equipment and warranty and what's covered under that lifetime warranty . Not only do they mistreat their customers but also their sales people too . The girl who responded to the above ad , you must be a bad rep and that's why you have not yet experienced the rath of them . If you were any good you'd be out selling and less time on line defending a deceptive co who's changed their name several times and gives every Rainsoft dealership a bad name!

I can vouche for this original author as well as another customer complaining about the excessive use of *ome Depot and also that rainsoft never mentioned to me about florida energy and air and Rainsoft being one and the same. I am concerned others will continue to fall for them as I did. I will see what I can do of filing a complaint.

And your facts are ?? You can copy and paste. It's easy. 

Here's a perfect example; an employee of the company posts this uneducated, irrelavent ridiculous notion that I was an employee that was fired. Interesing. You base this off what facts?

Just because you got fired for being irresponsible ? Really ?

We had a rainsoft system installed about 2 years ago,by Florida Energy,the local Rainsoft dealer. We had used rainsoft products before, so we were familiar with the quality. The salesman did say a lot of the things stated in the previous complaints,but that did not influence our purchase. However ,they did tell us that if we did not have regular checkups on the system it would void our warranty.

So here is where my complaint comes in to play. Six months after it was installed they called about coming to check the system,and replace the salt. The price they charge for salt is outrageous, so we decided to do our own salt,and just have them do the yearly warranty maintenance.

Then the calls began,sometimes 3 or 4 times a week to schedule our service appt. Finally we decided it was time for the yearly maintenance,so the technician comes out,spends 15 minutes doing I'm not sure what, then charges me $167.

So I thought that would be the end of it for a year, .but not so. They proceeded to call us multiple times per week for the next 5 months to schedule our yearly maintenance. It didn't seem to matter what we told them they continued to call. We even told them we would call them when we were ready . It makes me wonder how many people who may not keep good records are falling for this. This was very close to becoming harassment.

The sad fact is ,I love the product, but the local distributor should not be allowed to do business like this and take advantage of customers. My suggestion is that rainsoft not allow Florida energy to sell their products,they are giving the company a bad name!

Diane,Lady Lake ,Fl

I just wanted to make an UPDATE to my 1st post about the Orlando RainSoft Dealer. Well after a little over a month of emails phone calls I let them install the 4th TANK in my back yard to add to the three that were already there. But again it didnt fix the problem, so I asked again to REMOVE THIS SYSTEM and they said "NO" we will get it right we need to ad ANOTHER piece of equipment and thats where I said I dont think so. I just want this removed and they still said we dont have to and wont because we can fix the problem, so now I took it to another level and Contacted someone outside of the RainSoft Company whos name they like to throw around which I wont say but you can figure it out yourself. So after explaining it to the local REP from ^$#@ DEPOT (hint) my system was removed within a week. I even sent this REP the You-Tube video of how the local RainSoft dealer was caught on camera doing as the 1st poster stated and they were not very happy because there COMPANY NAME was being attached to this scam. So if you ever been scammed by a RainSoft Dealer just contact the local National Chain that they claim they are approved by and watch how fast everything changes. One last thing I never got my $20.00 HOME DEPOT GIFT CARD EITHER so that was another scam so they can get there foot in the door.

The first poster is 100% CORRECT, the local Rainsoft Dealer Florida Energy Water & Air did the same thing to me and the person that came to our home said and did the same testing as they posted. So we fell for it since we just purchased the home 48 hours before they showed up. So after the equipment was installed for 5 days the water smelled and even the dog wouldnt drink the water. So I asked them to remove it since it didnt work and I wasnt paying for something that DOESNT WORK. Well here we are two weeks later and they wont answer my emails, or return my phone calls. The last thing we heard is they need to install yet another tank in the back yard with another filter, I asked if this one doesnt work then what and I was told we will keep trying to fix the water smell or anything else they need to do but in no way will they remove it. They are a scam and if not removed by the end of the week I will remove it and drop it in there driveway. Come to find out they have over 30 complaints with the BBB here in Florida.

Hi there,

I am one of the salespeople for Rainsoft, and I'm sorry you had this issue with another RS salesman.  I don't know who Florida Energy is but when I went through training with Rainsoft they did NOT tell us to tell you the chlorine would kill you or that your water is dangerous.  In fact we have a strict "script" we are supposed to stick with.  I just wanted to drop in and say that we aren't all bad, but I know one bad apple spoils the bunch.  Hope you got this resolved.


Good Luck