Complaint Review: Florida Power and Light - Miama Florida

For the last eleven years, I have been having electrical power surges and power loss in my home. At first, every day or every other day. Called FPL regularly to voice my complaints. Gradually, outages were less frequent. Now, the outages are happening at least once a week. Hardly ever due to bad weather. Due to these power outages, I have had to replace 3 pool motors and sensors on my electric garage door that allow it to open and close properly. Just for these repairs, I have spent at least $1500.00.

When, the garage door sensors went out, the repairman put in new sensors and told me to get a surge protector. I asked him why I needed a surge protector for my garage. He said that  a power surge had blown out the old sensors. It cost me $231 for the repair and $9 for the surge protector. The day before, there were two power surges. I filed a complaint with FPL. Two of the people I spoke to their verified there were power surges in my area and that I should file a claim. I filed a claim and sent my repair bill. The person in charge of complaints said my complaint was not valid because there was severe weather. The weather was not that severe and regardless, FPL is still responsible for their equipment and its malfunctions. They should keep up with the times and bury their power lines.

I was dissatisfied with my results and contacted the Florida Commission on Utilities. As soon as I contacted them, FPL was all over me trying to "help". They kept calling and telling me that they would fix the problem. They sent a technician to install an electric meter to see what was going on. Another technician called me and said that there was vegetation obstructing the power line and that on June 18th, they would send out a company to trim vegetation. Never sent anyone. Then, they said a new transformer was needed. That would take six weeks. That was never installed because I am stilling having power surges and outages every week.

Since living in this area, I have had a brand new microwave blow, a brand new dishwasher malfunction, 3 pool motors, a dryer blow, sensors replaced on my garage door blow, the list keeps growing. I have heard from many repairmen that my area is prone to have power problems and that they have heard complaints from other people living here. When, I went to buy my surge protector for my garage door, the salesman asked me where I lived. I told him and he said that figures!

All I want is my $231 and for this proble to stop. I can barely pay my FPL bill now without adding their surge protection for an additional $10 a month. If, they were maintaining their equipment and taking care of repairs, I would not need their surge protection. They are responsible for their power lines and equipment. I pay my bill every month. I work 3 jobs just to make ends meet. I have dished out enough money already. Stop passing the buck!!!!!