- Report: #1325946
Complaint Review: florida state university credit union - tallahassee Florida
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florida state university credit union
2806 Sharer Road tallahassee, 32312 Florida, USA
Phone:
877-463-7828
Web:
http://fsucu.org/
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florida state university credit union fsucu promoting bad auto warranty and not supporting customers in disputes tallahassee Florida
i arranged a loan through florida state university credit union to purchase a 2011 volkswagen tiguan from capital eurocars of tallahassee..i asked about the extended warranty promoted by the credit union stating that i had not bought a car in about 30 years..i was assured that the route 66 extended warranty promoted by the credit union was very good and there had never been a problem with them..i took out a 4 year 48,000 mile extended warranty..
i took delivery of the car on august 5, 2016..when i tried to get some clarification from stacie beddard of fsucu about the warranty she was abrupt with me and did not want to answer questions i had..two weeks later i took the car in to capital eurocars with a coolant fluid leak..they also discovered an oil leak..when they tried to get route 66 to fix these they were denied claiming preexisting conditions..the car had been inspected by capital eurocars before i bought it and i am confident they would have either told me of any existing problems or not sold the car..they are a very reputable new and used car dealer of expensive european cars..
in a phone call i was able to get route 66 to cover the water pump replacement but not fully..they adamantly refused to do anything about the oil leak claiming that it had to be preexisting because it was impossible for it to have happened in the two weeks i had had the car..
john lowery the used car manager at capital eurocars was willing to trade me out of the tiguan and into another car..fsucu resisted doing so even after capital eurocars said they would pay to transfer the gps tracker to another car..supposedly an agreement was reached in which fsucu would reduce my load by the amount of the oil leak repair..this was stated to me by john lowery whom i allowed to try to work things out with fsucu..this was about august 23 or 24..as of now..september 1, 2016 the bank has never made contact with me not done anything about this supposed agreement..it seems that they are isistent in continuing a problem instead of following through on the solutions presented..this is still an open issue.
2 Updates & Rebuttals
fsucu
#2Author of original report
Fri, September 02, 2016
the issue is that the bank specifically selected and promoted this specific warranty..as such they are responsible for having done due diligence into the trustworthiness of this company..since it is something they promoted they have a responsibility to at the very minimum listen to my complaint and try for a resolution..since they promoted it and i purchased as a result of their recommendation then yes they have a responsibility..one reason is if the company is not reputable they need to stop doing business with them and find a reputable company to promote to their customers..
as for as the swapping cars etc..all they have to do is say ok..their refusal to talk or to listen to my complaint shows a severe lack of concern for and bad attitude towards their customers and this should be corrected..it is not good business practice..
Robert
Irvine,California,
USA
You seem a bit confused...
#3Consumer Comment
Fri, September 02, 2016
You seem a bit confused as to the role of the Credit Union. The Credit Union did one thing...loan you money to enable you to purchase a car. They didn't sell you the car, they didn't inspect the car, they didn't sell you the warranty, they are not the repair shop or warranty company. All they did was provde the funds for you to purchase the car.
Now, while this dealer may be the most upstanding and honest dealer in the US. Let me just say that they would not be the first dealer to "inspect" a car and not disclose things that are wrong with it. This is why it is YOUR responsibility to have it fully inspected prior to purchase.
You could have a "warranty"recommended and it may be great for what it includes...but they are ONLY bound to cover what is in the warranty.
One other thing about the dealer and bank. The bank has zero say in "allowing" you to trade out the car. If the dealer was really working for you they would have given the amount financed back to the bank and put you in another car. No bank or CU is going to turn down anything that pays off the balance owed. Of course if the dealer is trying to push through a more expensive car that based on your credit and income you can no longer afford per their guidelines a bank can deny you. But then again that goes back to the dealer and are they really trying to help you...or make a few extra dollars.
