Pete
Wylie,#2Consumer Comment
Sun, April 08, 2012
We also had a pool installed by them last year in September they are very non responsive. Keep getting blow off from foley they blamed it on there concrete company being out of town in November funny thing is it is April and we have still not heard back from them they haven't even sent anyone out to look at it
I will be filing a report as well soon. Do you know anyone that can do concrete deck repairs ,retaining wall repairs and grading to be changed due to bad elevations shot .
What are our options ?
attorney? States Attorney?
Investigating all now if u have any suggestions pls let me know I just want it fixed the way it should be.
Ryan
Plano,#3UPDATE Employee
Fri, November 11, 2011
Issue #1
Elevations of the property were taken by our surveyor and all of the elevations were discussed with the home owner. We talked about the good and the bad about all the different ways to handle the slope in the yard. As a group, we decided on the best course of action based on likes and cost of the project.
The customer did sign off on construction plans and the contract stating the scope of work to be done. The deck was only 12" to 24" out of ground as discussed with customer to save a tree in the yard. We even brought in two extra loads of sandy loam to help level up the area for them at no extra cost.
Issue #2
The customer was informed about the code in question for the sinks drain line. He chose not to do the more expensive option with the sump pump to the sewer. Instead he decided to go with the cheaper option of installing the sink with the drain in the yard and see if we could get it passed through the city. He was informed of the options if the city wouldn't allow the drain in the yard. Those options were to remove the sink and cover the hole with flagstone or pay and have the sewer line with sump pump installed.
After the installation of the sink and drain line into yard the city inspector red tagged it and said he wanted it removed and ran to the sewer. When we told the customer about the red tag the customer said we never had the conversation about the two options in case it failed. Yes we did try to get him to do one of those two options but he refused. So, Foley Custom Pools paid over $1200.00 to have the sewer line and the sump pump installed per code at no cost to the customer.
Issue #3
The customer signed a contract and plan with the specifications of the appliance package of the grill/bar. He was charged for the 36" grill and wanted to upgrade to the bigger size but didn't want to pay for it. Pictures are used for artistic conceptions of what the project could look like and doesn't depict their actual project. The plan he signed off on had the grill drawn at the correct size of 36". The customer did decide to upgrade the grill to a larger size and was charged pure cost for the difference.
As a quality swimming pool construction company, we try to be forthcoming about all aspects of the construction process. Unfortunately, sometimes misunderstandings/issues come up during construction that have to be dealt with. We pride ourselves in working through these types of issues honestly, fairly and with integrity. We felt like we did that throughout their project. Regretfully, the customer didn't feel the same way.