- Report: #622820
Complaint Review: FONTANA SUMMIT PETSMART - Fontana California
Reported By:
Sacha T -
FONTANA, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FONTANA SUMMIT PETSMART
15042 Summit Avenue. Fontana CA 92336 Fontana, 92336 California, United States of America
Phone:
Web:
petsmart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FONTANA SUMMIT PETSMART DON'T USE THE GROOMER HERE!!!! Fontana, California
They did not disclose the extra charges associated with removing minor matting. And I mean MINOR! When I confronted the girl who helped me (droopy eyed brunette) she was rude about it claiming that she did. She most certainly did not! I had to get a manager involved to formally complain about this employees poor attitude. Use one of the other local groomers. They may cost a hair more, no pun intended, but the job you'll get is much better. They cut my English Springer like a Cocker Spaniel to add insult to injury. This in-store groomer stinks!!
1 Updates & Rebuttals
TK
USAPlease....
#2UPDATE Employee
Sun, October 16, 2011
I've got one thing to say. Minor matting to you clients means major matting. Plain & simple. I'm a groomer & so NOT a fan of my company but we get all kinds of people like you stating "Minor" matting. I don't know what that moron groomer told you but here's the thing about mats. If you bathe your dog/cat & it's matted, it gets worse. The worse it gets, the worse it hurts the pet. The they end up chewing & scratching then it goes as far as ripping the mats out themselves & possibly tearing the skin in the process. All you have to do is BRUSH YOUR DOG! Or don't get a long haired dog. I don't understand pet parents. The groomer should have talked the matting fees over with you but that's no excuse for neglecting to brush your "minor" mated dog.
