- Report: #176734
Complaint Review: Ford And Ford Dealers - Lanham Maryland
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Ford And Ford Dealers
9020 Lanham Severn Road Lanham, 20706 Maryland, U.S.A.
Phone:
301-459-1100
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Ford And Ford Dealers Ripoff, Defective repairs Lanham Maryland
1, On 6/4/2005My 2004 Ford Explorer would not start after driving to hardware store, This was the first major problem or issue, besides a leaking moon roof and slipping tyranny 5 months prior.
Odometer was at 22,543 Vehicle towed to Al Packer White Marsh Ford.
Received vehicle back 3 days before departing for military duty in GA, 6/9/2005 decided to drive my 2003 Isuzu Rodeo. "2nd reason was the Explorer was getting no where near the 24mpg stated on sticker"
2, Returned to MD 7/30/2005 and on 8/1/2005 drove Explorer to work = Dead on 695 same problem again
Odometer was at 22,588 Vehicle towed to Towson Ford.
Replaced fuel pump again but had to wait for parts including a fuel driver module.
Picked up vehicle on 8/29/2005 after return from duty in South Korea, no need for the Rodeo this time.
3, Now like before Explorer stalls and is shutting down. At least on 5 occasions but it will now restart?
Odometer 23,551 Off to Al Packer White Marsh Ford 10/05/2005
They drove vehicle for 3 miles Problem not duplicated was told to take notes.
Some what of a problem not to bad just annoying,
Odometer 26,031 full tank of gas, took family to Florida for X-mas = 1 big mistake.
Total 6 shut downs on e on 95 late evening surrounded by 18 wheelers suddenly I'm dead no power trucks air horns blaring.
Short story long = 2 big mistake
4, Odometer 28,544 Ford customer care had me take car to Dar Cars Ford 9020 Lanham Severn Road Lanham, MD 20706.
They said they found contaminated fuel no warranty work was authorized looking at $150.00 bill and up to 2,000.00 for repairs'.
Their response was, we were not the dealership that messed up your car and if we don't get paid we don't do the work.
Quoted from Rick Mason, service rep, Dar Cars Ford 9020 Lanham Severn Road Lanham, MD 20706
Get your car out of here or $25.00 day storage fees start tonight, and we will but a lien on it, and sell it at auction if left here
Status 2004 Ford Explorer sitting in my parking space dead will not start = Ford quality is job1
Stephen
Nottingham, Maryland
U.S.A.
Odometer was at 22,543 Vehicle towed to Al Packer White Marsh Ford.
Received vehicle back 3 days before departing for military duty in GA, 6/9/2005 decided to drive my 2003 Isuzu Rodeo. "2nd reason was the Explorer was getting no where near the 24mpg stated on sticker"
2, Returned to MD 7/30/2005 and on 8/1/2005 drove Explorer to work = Dead on 695 same problem again
Odometer was at 22,588 Vehicle towed to Towson Ford.
Replaced fuel pump again but had to wait for parts including a fuel driver module.
Picked up vehicle on 8/29/2005 after return from duty in South Korea, no need for the Rodeo this time.
3, Now like before Explorer stalls and is shutting down. At least on 5 occasions but it will now restart?
Odometer 23,551 Off to Al Packer White Marsh Ford 10/05/2005
They drove vehicle for 3 miles Problem not duplicated was told to take notes.
Some what of a problem not to bad just annoying,
Odometer 26,031 full tank of gas, took family to Florida for X-mas = 1 big mistake.
Total 6 shut downs on e on 95 late evening surrounded by 18 wheelers suddenly I'm dead no power trucks air horns blaring.
Short story long = 2 big mistake
4, Odometer 28,544 Ford customer care had me take car to Dar Cars Ford 9020 Lanham Severn Road Lanham, MD 20706.
They said they found contaminated fuel no warranty work was authorized looking at $150.00 bill and up to 2,000.00 for repairs'.
Their response was, we were not the dealership that messed up your car and if we don't get paid we don't do the work.
Quoted from Rick Mason, service rep, Dar Cars Ford 9020 Lanham Severn Road Lanham, MD 20706
Get your car out of here or $25.00 day storage fees start tonight, and we will but a lien on it, and sell it at auction if left here
Status 2004 Ford Explorer sitting in my parking space dead will not start = Ford quality is job1
Stephen
Nottingham, Maryland
U.S.A.
1 Updates & Rebuttals
Stephen
bowie,Maryland,
U.S.A.
Update
#2Author of original report
Fri, April 14, 2006
Took vehicle to gas station to check fuel, NO Contamination was found! DARCARS ford Lanham Maryland LIED!!! Explorer died at house two days later, I then had explorer towed back to Towson ford, the repair shop that did the 2nd repairs. They could not duplicate the problem?? But when I went to pick it up it would not start They fixed it very quickly replaced fuel pump and sending unit NO Contamination was found there either. DARCARS ford Lanham Maryland LIED!!! Outcome so far, 2004 Ford Explorer running fine for now, I have asked ford to replace this vehicle, as it has been documented in the shop 6 times for the same problem all under 30,000 miles and complained about DARCARS ford Lanham Maryland.
