- Report: #32521
Complaint Review: Ford Motor Company - Dearborn Michigan
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Ford Motor Company
The American Road Dearborn, 48121 Michigan, U.S.A.
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800-392-3673
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Ford Motor Company victimized many consumers Dearborn Michigan
In March 2002 we discovered that we had a blown head gasket on our '95 Mercury Sable. We went to a Blue Oval Ford dealer to have repairs done so we could continue to drive the car.
First, the dealer kept changing their estimate for the repairs. It began at $1500, then went up to $3000 and the final bill was $3500. According to the dealer, when the head gasket blew it took out a bunch of sensors that needed to be replaced. After a complaint to the dealership they refunded $250 for overcharges.
Next, I discovered that there had been a letter sent concerning an extended warranty because Ford was aware of faulty head gaskets in many '95 models with 3.8l v6 engines. We did not receive this letter of the extended warranty and our warranty had expired 3 months previous to the repairs.
I called Ford Motor customer service, as I thought they would attempt to work with me on this issue and come to some sort of agreement. Boy, was I wrong! Their customer service representatives have been trained to brush off the customer, not resolve problems.
In light of the fact that Ford was aware they were selling defective vehicles, I believe they should have showed good faith and refunded my money. In Ford's 2001 Annual Statement they discuss how greater products will give them greater profitability and claim that "A fundamental element of that strategy is restoring Ford's reputation for quality."
In my book, the only way Ford can redeem itself is to start treating their customers with respect and backing up their claims that "Quality is Job 1" by standing behind their product and paying for it when their product fails.
Lisa
Des Moines, Iowa
First, the dealer kept changing their estimate for the repairs. It began at $1500, then went up to $3000 and the final bill was $3500. According to the dealer, when the head gasket blew it took out a bunch of sensors that needed to be replaced. After a complaint to the dealership they refunded $250 for overcharges.
Next, I discovered that there had been a letter sent concerning an extended warranty because Ford was aware of faulty head gaskets in many '95 models with 3.8l v6 engines. We did not receive this letter of the extended warranty and our warranty had expired 3 months previous to the repairs.
I called Ford Motor customer service, as I thought they would attempt to work with me on this issue and come to some sort of agreement. Boy, was I wrong! Their customer service representatives have been trained to brush off the customer, not resolve problems.
In light of the fact that Ford was aware they were selling defective vehicles, I believe they should have showed good faith and refunded my money. In Ford's 2001 Annual Statement they discuss how greater products will give them greater profitability and claim that "A fundamental element of that strategy is restoring Ford's reputation for quality."
In my book, the only way Ford can redeem itself is to start treating their customers with respect and backing up their claims that "Quality is Job 1" by standing behind their product and paying for it when their product fails.
Lisa
Des Moines, Iowa
1 Updates & Rebuttals
The Great Thorn
Scottsdale,Arizona,
Lisa this might help you, Ford Motors Big shots email addresses
#2Consumer Suggestion
Mon, October 14, 2002
Lisa you say that you went to a Blue Oval dealer to have your problem looked at. I The Great Thorn have some inside info that might help you. Most big companies do not want to hear from consumers that buy their product unless it is through a controled pathway of communication. In other words They can contact you, but you can't contact them. One way communication is what I feel is NO HELP! Call up any ford dealer and ask for Ford's corp headquarters main number, Try to get Ford's CEO's email address so you can tell him personally what kind of trouble you are having. You will not get any of it. I feel that they do not want to hear your troubles. I feel that they only want to hear from you when you are ready for a new car and that they will be happy to direct you to the nearest Ford dealership. So, I The Great Thorn Feel that I must provide you with what I feel they at Ford do not want you to have. Ford's CEO William Clay Ford's email address is [email protected]. I The Great Thorn also feel that I should also give you some email addresses thet they do not want you to have. Here on a golden platter I The Great Thorn give you CONTACTS! FIRE AWAY. The Golden platter being the Rip Off Report. Brenda Hines [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-322-1185 Tom Hoyt [email protected] Brand(s): Ford Motor Company Department: Centennial Operations 1-313-323-8143 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 Daniel Jarvis [email protected] Brand(s): Ford Motor Company Department: Ford Financial 1-313-594-2527 Paige Johnson [email protected] Brand(s): Ford Motor Company Department: Customer Satisfaction & Technologies 1-313-248-6820 Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 Joe Koenig [email protected] Brand(s): Ford Motor Company Department: Powertrain 1-313-845-9148 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 Meera Kumar [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2793 Ed Lewis [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-323-7809 Sonia Mishra [email protected] Brand(s): Ford Motor Company, Lincoln Department: Global Product Development & Technologies 1-313-621-6089 Octavio Navarro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2033 Todd Nissen [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-337-2786 Bob Roach [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Product Development and Global Design 1-313-390-9553 Harold Allen [email protected] Brand(s): Ford Department: Dallas Regional Office 1-214-528-7120 Sandra Badgett [email protected] Brand(s): Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2036 Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 John Delle Monache [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-594-0520 Anne Marie Gattari [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-322-9211 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 Rich Mayk [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-845-0627 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 Glenn Ray [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-248-2335 David Reuter [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-594-4410 Deborah Sandford [email protected] Brand(s): Jaguar Department: Jaguar 1-949-341-6184 Lynne Slovick [email protected] Brand(s): Land Rover Department: Land Rover 1-949-341-6809 Kristine Testori [email protected] Brand(s): Ford Motor Company Department: Process Leadership 1-313-594-3542 Beverly Thacker [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo Department: Broadcast News 1-313-317-7639 Donna Thomas [email protected] Brand(s): Ford Motor Company Department: Media Fleet 1-313-845-4613 James Thomas [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar Department: Jaguar 1-949-341-6140 James Trainor [email protected] Brand(s): Ford Motor Company, Lincoln, Mercury Department: Lincoln Mercury 1-949-341-7689 Christian Vinyard [email protected] Brand(s): Ford Motor Company Department: Global Affiliates & Associations 1-313-594-7899 Rich Voytowich Jr. [email protected] Brand(s): Ford Department: Detroit/Chicago Regional Office 1-313-390-5068 Kristie Winters [email protected] Brand(s): Ford Motor Company Department: Media Fleet 1-313-317-4453 Tell them all where you got their contact info from. Lisa you might take some time and fax a "Printer Friendly Version" of your Rip Off Report and fax it to the Ford dealer that you FEEL WOULD NOT HELP YOU. FAX IT ALL, I Mean the whole THING! I want everybody who reads what I post to know that I am trying to make a difference. We all as consumers work hard for our money. In times like these we need all the help we can get. We "time clock punchers" are not like company big shots who have six figure salaries. So any help is better then nothing. Lisa I hope this info will help you. By the way Lisa, Tell every car owner that you know to always read the Rip Off Report before going to ANY CAR DEALER!!! Deception CAN"T HIDE anymore. Lisa read some of the Rip Off Reports on "car dealers" and then ask yourself these two questions. Why is it that I can't read this kind of money saving info in the newspaper? Where do newspapers get most of their advertising money from? No Newspaper will bite the hands that feed them. Signed
