Their cell phone protection is a complete waste of money and a rip-off. They seem to make the process easy, but when you file a claim, they will charge you $150 for a replacement. This is not a new phone, it is refurbruished. Add up your monthly charge and then the "Deductible" and it is not worth the time and effort. "Alexis" also refused to transfer me to a supervsior or give thier name and number. I guess managment hides in their office avoiding calls from their customers. Verizon should be ashamed to use them as a 3rd party provider. After using Verizon for 20 years, I think I will go to AT&T.