Nicole R.
Oswego ,#2Consumer Comment
Fri, October 23, 2015
Hi there,
I used Fox Movers to move in August and Semptember 2015 while we built our dream home. On the first move one item was damaged. On the second move we had 6 major items damaged and two out of the three movers did not speak english. They marked up walls in my brand new house, broke chunks of wood off my brand new door jams, and even dug holes into my brand new sealed driveway with their lift gate. They were clearly unprofessional and since the move we have had nothing but trouble trying to get a dime from Ruby. We have asked to speak to a supervisor several times because she claims she is not the owner or president but just a liason between customers and the company. NO ONE has called or email us back besides Ruby and I looked up their good standing with the state and they have Ruby listed as the president of the company. Everything Ruby has said (when she does respond) is either a lie or an excuse. On their contract they have CSI (Claims Service International) listed as their claims contact and when I called them today they had never heard of Fox Movers and sent the contract with false advertisement to their supervisor. I am going out of my mind dealing with such unprofessional people with a lack of customer service or respect for other belongings. I paid for a service that was NOT provided and demanded a refund (600.00) when I have over 1000 in damage and they flat out refused. Said my claims were not justified.
Please private message me how your experience went as I am looking into hiring an attorney myself.
Thank you!
Nicole ([email protected])