Complaint Review: Frank Meyers Auto Maxx - Winston-Salem North Carolina

I just want to start off by saying that normally I am not into placing reviews online but this situation, I feel that people should be warned and not go through the same situation that I am currently going through as I am typing this complaint.

I purchased my CX-9 Mazda on October the 10^th, 2015. My salesperson was awesome and I couldn’t ask for better service for purchasing a car. I decided to test drive my car because as soon I saw it I knew I wanted it without any questions, I then drove the car with my partner and I and the salesperson. As we drove the vehicle we notice a sound coming from the tire, the salesperson said she would get someone to check it out as soon as we get back to Frank Meyers.

Once we get back, the mechanic takes it for a test drive…meanwhile we are still so excited about this car and still want  to purchase this car as we wait to hear the news of what the problem is. Once he gets back he says that it has something to do with the tire. We were not notified with whether it was something major or minor all we were told was that it was going to be fixed during the week since the Service Center is not opened on the weekend. We then take their word for it and still purchase the car hoping that it would be an easy fix with no problem due to them agreeing to fix  it. We left happy and satisfied on Saturday October 10th.

Once I took the vehicle to get fixed which was stated that it would be no cost, they fix it with no problem and they give me a car in replace so that I would have transportation to get back and forth to work. It took them a total of 3 days to get this mechanical work done. I found out that the service department could not figure out what tire needed to be fixed so I was told that it was taken to BOBKINGMAZDA… I then picked my vehicle up and found out from the receipt of the work that was done that it was more than one HUB Wheel Barrow that was fixed.

A week goes by and everything is fine, I then start hearing a loud noise from the left side of the car sounding like the tire is about to fall off… I felt endangered to even drive the vehicle. I called and they told me to bring the vehicle back in and once bringing it back in, now I am told it was the brake caliber and now I will have to use my warranty and pay a $200 deductible to get something fixed that I know that I didn’t do and I already knew that it was coming from the left side of the car and the Mechanic in the service department told me that it was coming from the right side.

By this time I am extremely frustrated that this week not only do I have to pay my first car payment but I also have to pay $200 of something I know that I didn’t do and that it is coming from the mechanical work that they messed up last week. I then take it back today to get the brake caliber fixed, and waited two hours that hopefully I would have my car fixed… the mechanic then comes to me after fixing the brake caliber and said it’s the HUB Wheelbarrow that they fixed last week and said BOBKINGMAZDA must of put on a bad part…they then said that they would have to order the part again and that it was too dangerous to drive…and told me that they could not provide me with a rental car…I then get extremely upset that now they are not providing me a rental and of course I say a couple of upsetting sentences due to frustration…

I then go to the sales department to ask for something to drive since this is an issue that they told me they would fix before I purchase the car from them…I talked to a guy name Ritch (service manager) and after getting upset and explaining my frustration, he then tells me that I was being ungrateful because I should be glad that they are fixing the problem that they told they were going to fix before I purchase the car..

I do have the rental after raising cane but who knows what tomorrow brings with this company…I am extremely frustrated and I couldn’t be any unhappier with this company.. apparently no one services these cars before they are put on the lot because not only am I now waiting for my car to get fixed hoping that nothing else goes wrong with it but I can already till a month later that an alignment, a new alienator and starter will be needed soon. PLEASE DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. I learned my lesson and will not be schooled again from FRANK MEYERS AUTO MAXX IN WINSTON SALEM NC.